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Most everyone would agree that the primary mission of government agencies and offices, especially on the local and state levels, is to serve the needs of the public. In addition, there is always pressure from taxpayers for government to spend less money — without compromising services.
LivePerson solutions for government entities help them deliver friendly, convenient and easily accessible services to their customers and constituents in the timely, accurate, and efficient way that the public demands. Deflecting costly incoming phone calls and email to live chat or click to call lowers operating costs even as it makes quick work of responding to routine questions and reduces the wait times that can cause so much frustration with government agencies.
LivePerson for government provides valuable advantages to the interactions between municipalities/agencies and the public:
A wide variety of government agencies use LivePerson solutions to support their constituents. For instance, publicly-funded libraries use live chat to provide librarian assistance to remote patrons, and to help school children with homework. Other agencies use click to chat or click to call to schedule appointments to turn on city-provided utilities such as water and gas service. Many local governments receive all chats or click to call requests to a central location, and rely on skill-based routing to direct the visitor to the right department.
Creating productive connections. Right person. Right time. Right channel.
LivePerson solutions for government help agencies and offices respond to inquiries faster, and in the manner their customers and constituents prefer. This results in lower operating costs, improved service, and higher satisfaction rates.