Retail

LivePerson delivers measurable increases in:

• Conversion rates → 15-30% more buyers
• Incremental orders → 10-15% more orders
• Incremental revenue → 12-25% more dollars sold overall
• Average order value → 35% more dollars per order
• Customer confidence and satisfaction → more than 85% are happy with the service you provide, so you get more repeat buyers and fewer returns

 
At the same time LivePerson cuts wait times for website visitors who want to connect with one of your agents, it saves you money by:

• Proactively deflecting high-cost phone and email contacts to the much more cost-effective chat channel
• Increasing agent productivity as measured by chats and orders per hour worked

Our intelligent engagement solutions help you replicate the in-store experience — by reaching out to visitors who demonstrate purchase intent or abandonment behavior, and guiding them through the checkout process. You also get valuable real time visitor information that can be used to improve content and gauge the effectiveness of your marketing initiatives.

Creating productive customer connections. Right person. Right time. Right channel.

LivePerson gives you the intelligence you need to target the right buyers and efficiently maximize sales and customer satisfaction.