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The travel and hospitality industry has topped the list of the fastest-growing
e-commerce markets since the earliest days of the Web. Consumers and business travelers alike are hooked on the utter convenience and cost advantages of researching travel options and booking online. But the ease with which travelers can find the lowest possible fare or rate has forced commoditisation of the industry and cut deeply into industry profits. On top of that, rising ticket prices resulting from escalating fuel costs and government-imposed fees have made travelers even more price-sensitive. When these price-conscious consumers encounter any problems in your system, they are often quick to jump to one of your competitors and then criticise you in online forums.
Fortunately, LivePerson intelligent engagement solutions can help you meet these challenges and successfully build your business even in this difficult climate. LivePerson solutions enable you to assist your customers with flight, hotel, and vacation package selections, provide timely support and service, and identify, target, and sell to customers most receptive to high-value offers. LivePerson’s travel clients have consistently achieved a 20% increase in online bookings, along with higher customer service ratings using LivePerson’s intelligent engagement solutions.
LivePerson solutions for the travel and hospitality industries provide significant opportunities and advantages, including:
Creating productive customer connections. Right person. Right time. Right channel.
Innovative LivePerson tools help you accurately identify and target the right buyers and efficiently maximise bookings, revenues, and customer satisfaction.
