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Home > Computers & Programming > ITechExpert
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ITechExpert
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Computers & Programming
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Rating:
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Languages:
English
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Technology Expert - Hardware, Software and Networking
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Degrees
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BS in Computer and Information Systems, MBA in Marketing
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My Expert Service
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• Internet/ Intranet design and layout, Application Development, Web Site Maintenance, Web posting
• Networking solutions and integration, Technical support, Hardware and Software Sales, Troubleshooting, Systems Administration
• Advertising Advice and Direction, Creative Consulting, Corporate Identity Development, Website Design, Internet Marketing
• Web content development, Research, Technical Writing, Corporate Communications, Newsletter development, e-mail marketing strategies
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Experience & Qualifications
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Application Services Analyst
Merck & Co. Inc., West Point, PA. May 2000 – Present (F/T)
• Technical Lead in RI2MS group providing analysis of suitable technology solutions and evaluating replacement products
• Project Lead of selected published scientific literature projects in DLDG group
• Provide requirements and analysis on projects in RI2MS group
• Prepare monthly reports and identify trends in applications and projects
• Provide desktop support to West Point, OMC, NSC users and provide phone support to MRC's in field
• Provide 3rd tier technical support to IS Developers
• Respond to help desk calls and install software and troubleshooting PC’s
• Assist deskside support team in ongoing projects and daily activities
• Developed ASP applications for transaction based systems
• Deploy eCore image and configure PC’s adhering to company standards
• Developed Model for IS Architecture testing lab for faster turnaround time
Network Assistant & TA
Gwynedd Mercy College, Gwynedd Valley, PA. Jan 1999 – Dec 2000 (P/T)
• Assist network manager in troubleshooting network problems in computer labs as well as on the entire campus and installing software
• Assist network manager in Desktop and Network support
• Assist faculty, staff and students for hardware and software support in using Windows NT, MS Office suite, and several other applications
• Made a Database in Access to maintain inventory of computers on campus and log helpdesk calls
• Check Systems on campus for Y2K compliance and resolve the problem
• Configure the systems to connect to the network and set up user accounts
• Responsible for teaching CIS students to enhance the understanding of a topic
• Help all students in Spreadsheets, Word documents, and overall Office Suite
• Maintain and troubleshoot computers in Academic Resource Center lab
• Teach students by appointment and recommendation from Professors
Systems Administrator
Susquehanna Investment Group, Philadelphia, PA. June 1999 – August 1999 (F/T)
• Administer and maintain wireless networks and print servers as a team member of Systems Department
• Support and troubleshoot wireless handheld PC’s w/WinNT and Win98 as operating systems as well as HP printers
• Install and troubleshoot In-house and other financial applications
• Maintain and troubleshoot spreadsheets and macros in Microsoft Excel
• Ghost new machines and configure them to match standard company image
• Client support to traders at Philadelphia Stock Exchange with network related connectivity problems and analyzing the problems
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Available Modes Of Communication
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email/chat
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Contact
ITechExpert
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