James Kowalczyk
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James Kowalczyk

Expert in: General Management    
Rating:
Languages: English
Expert in the development & management of customer service/technical support programs
All chat sessions start FREE!
Chat / Phone: $0.65 per minute (Convert currency)
Email: Basic customer service and process improvement questions will be answered for a flat... (Convert currency)
 

Degrees

Bachelors - Marketing & Professional Sales

My Expert Service

Senior Operations Manager with over 11 years experience using Six-Sigma methodologies to develop and implement world-class customer, technical and claims management programs in the Specialty Insurance and Real Estate industries. Accomplished facilitator with proven success developing key relationships and building trust and effectively resolving complex challenges utilizing creative solutions.

Experience & Qualifications

Business Process Design • Support Program Implementation • ISO audit and compliance • Vendor rocurement • Project Management • Training Development and Delivery • Account Management • Policy and Procedure Design • Operational Strategy • Program Management • Market Research • Conflict Management • Contract Compliance • Six-Sigma Process Improvement • Budget Creation, Forecasting and Management • Technical Writing

Available Modes Of Communication

email/chat

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