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Degrees
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MBA
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My Expert Service
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I have spent over 7 years dealing with various types of viruses, trojans, and other harmful adware or spyware. Strong technological skills and exposure to Microsoft Word, PowerPoint, Excel, Lotus as well as knowledge in hardware and operating systems:
Hardware - Basic PC upgrades/repairs, Network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements
Software - Visual-Studio.NET, MS Office, Adobe Photoshop, Quicken support and Antivirus
Operating Systems and Networking - Windows XP, Vista service package 2.1, 3.0, Internet Explorer 6.0 SP2 and 7.0
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Experience & Qualifications
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Tier 1 & 2 Technical Support Agent: Process inbound calls from Current, Existing, and Prospects to finding solutions to their request, concern, or troubleshooting. Detailed to taking excellent notes and verified customer security pin when dealing with sensitive information. Utilizing of CCE and Sales-force software to process orders, schedule tech-visits, and set up email accounts.
Telvisio Solutions, Inc. Silverton, OR (Virtual Support Agent) 10/22/08 – 07/22/2010
Helpdesk / Application Support / Systems Support
Provided excellent hardware, software, network, printer, and peripheral support and consulting to both home and business customers contracted by Telvisio.
Utilized soft skills, hardware and software networking, system repair and trouble shooting, server support, printer support, peripheral support, Mac support, laptop/desktop/ pda support, remote support, and general technological adaptation.
Providing customer with great satisfaction during introduction and after individual calls.
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Available Modes Of Communication
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email/chat
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Contact
jaytee
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