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Degrees
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Bachelor of Applied Science Emphasis Business & Tourism & Recreation
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My Expert Service
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Attn: Telecommuting Management
Re: Online Technical Support Rep
Consultant and Freelance Agent, (1099, W2, & Contract)
Support 10+years, Professional Experience & High Profile Account Management
* Tele-worker, services and support existing website, chat-link queues
* Existing relations through major web-sites.
•Remote Online Support, (up to): ongoing console management 6-8 hours; 10-50 calls hourly
•Own technical equipment; *will install remote software/attendant *Online management/reporting system; assuring ; hourly counts
•Background includes: 5+ years technical support; 1+ years online and telephony banking; +2 years online technical support; 2+ years insurance and casualty insurance; 10+ years operations support
PROFESSION AND TELEWORKER SERVICES (Level I-III Tier Support)
• Collections: [30, 60, 90, 120], aged accruals and collection posting
• Data Reporting: internet & Customer DB/.net: mainframe terminal and secure shell and update
• TECHNICAL SUPPORT ACCT /POSTING: 1%-10% return, and turn-around payment agreement & verification,
• Project Return: SALES/CUST SERVICE/PORTFOLIO/COLLECTIONS 10%-25% return on collection portfolios and recycled financial portfolios, 10-30 call-return daily and call-back analysis report/updates
• Debt Projection Return: 30-50% debt reduction
Thanks, Mr. Joseph A. Stanford, principle consultant, Tel#206-337-7081
E| mail:
josephastanford@hotmail.com
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Experience & Qualifications
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Consulting, At-Home, Tele-worker customer service – In-bound and Outbound Telephony
Support 10+years, Professional Experience & High Profile Account Management
•Remote Online Support, (up to): ongoing console management 6-8 hours; 10-50 calls hourly
•Own technical equipment; *will install remote software/attendant *Online management/reporting system; assuring ; hourly counts
•Background includes: 5+ years technical support; 1+ years online and telephony banking; +2 years online technical support; 2+ years insurance and casualty insurance; 10+ years operations support
PROFESSION AND TELEWORKER SERVICES (Level I-III Tier Support)
• Collections: [30, 60, 90, 120], aged accruals and collection posting
• Data Reporting: internet & Customer DB/.net: mainframe terminal and secure shell and update
• TECHNICAL SUPPORT ACCT /POSTING: 1%-10% return, and turn-around payment agreement & verification,
• Project Return: SALES/CUST SERVICE/PORTFOLIO/COLLECTIONS 10%-25% return on collection portfolios and recycled financial portfolios, 10-30 call-return daily and call-back analysis report/updates
• Debt Projection Return: 30-50% debt reduction
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Available Modes Of Communication
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email/chat
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Contact
Joseph Stanford
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