Online
Busy
Away
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Degrees
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M.S Education - Instructional Design in Online Learning (In Progress)
B. S. Mathematics
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My Expert Service
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Online Learning Specialist with an extensive IT background. I am experienced in developing and administering online training programs. I enjoy educating and training in the IT field. I am aspiring to become an independent online learning consultant to any organization that wished to implement an online or eLearning solution. I have over 10 years experience in IT customer support as well. I possess a proven track record of consistently achieving high customer satisfaction. I am a detailed-oriented, creative and resourceful client services manager. I am well known for outstanding customer service and ability to troubleshoot and solve challenging issues.
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Experience & Qualifications
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As a Learning Management Systems (LMS) Administrator I contributed to the development of in-house training to provide faster course development that resulted in easier training facilitation. I evaluated e-learning courses and created processes to provide the most comprehensive and efficient training. I provided overall maintenance of the LMS which resulted in higher usage and assisted in reducing company’s carbon footprint.I also developed and distributed reports to senior managers, that resulted in better performance for managers and supervisors.
Prior to being an LMS Administrator I was a Senior Region IT Services Manager. In this role I developed and facilitated end-user training on various software applications, resulting in higher productivity of users. I provided excellent client service management to 20+ regional offices; led to trusting relationships and faster adoption of IT policy. I successful project management of region IT projects with 90% success rate.
I developed and maintained quarterly newsletters that kept office IT coordinators informed of IT events. I provided Client Service Management and customer support to regional offices.
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Available Modes Of Communication
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email/chat
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Contact
Keithia Kirkaldy
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Home » Education & Tutoring » Professional Training
» Keithia Kirkaldy
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