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Degrees
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Advance Dip in Business Computing,
Diploma in Electronic, Computer and Control Eng.
Currently pursuing a Degree in Commence.
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My Expert Service
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Administrative work. If you are residing in Singapore, then I could also compile it into deliverables Like CD media...
Computer support (End User Support). More on desktop.
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Experience & Qualifications
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Opus IT Services Pte Ltd (Subsidary of IBM Singapore) (June 2001 – August 2002, 1 year) Customer IT Support (On-site)
• Provide software and hardware expertise to end users; perform server administration for end user’s data center.
• Evaluate and recommend hardware/software for users.
• Write instruction manual for helpdesk to aid them in solving problem over the phone.
• Compile analysis report on customer’s problem calls. Identify and alert customer on potential problem and recommend solutions.
• Proposed and implemented improvement project for end user. (End result: 90% cost saving for a bar coding alternative solution.)
• Conduct training for helpdesk team and for site's end users.
(Special request by Site's Admin Department.)
• Assist End Users in rolling out old PC and Laptop to the schools.
Accomplishment: 2 letter of compliment from site user, 1 internal letter of compliment (For year 2001)
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Computer Genius Between (June 2000 – May 2001)
Branch Manager and Partner
• Marketing of computer courses.
• Designing of brochures.
• Teach MS Word, Excel, Power Point, Publisher, Print Artist, IE, Win 98(OS).
• Come up with advertising material.
• Writing of teacher's guide.
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March - April 2000 Insead (Singapore) Freelance work
Engage by Insead to clean up their Alumni Database Records
Database size: 250-300 records
February 2000 GIFA Pte Ltd (Freelance work)
Engage by GIFA to do entry and clean up customer’s records.
Database size: 1000 records
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Hewlett Packard (Singapore) - Technical Specialist (3 years between 1995 - 1998)
• Conduct training to operators.
• Trouble-shooting and maintenance of PC/Desktop end-user support in Win 95/ NT4 platforms (Software & Hardware), HP-Unix (data retrieval, back up) Preventive maintenance and installation of equipment such as e.g.: UPS, dummy terminal, thermal printer, tape drive, hard disk, Unix server 700 series & 9000 series, routers, network printer, Omron terminal, Barcode reader, PLC Allen Bradley & Keyence… (Desktop units are hook up through IP based LAN)
• Perform preventive maintenance and calibration of line equipment.
• Failure rate analysis of line products.
• Initiate improvement project for production line efficiency.
• Determine spare requirement, control, and manage inventory spare parts for technical support.
• Deal with ESD equipment, with static control, failure analysis of equipment and production line issues, verification (for ISO) and conduct ESD audits. (Contract Manufacturing Vendor) Champion for things related to ESD.
• Compile requirements checklist for ESD items for ISO (Preventive maintenance program)
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Available Modes Of Communication
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email/chat
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Contact
Kinetic1
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