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Degrees
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Fully Qualified ITIL Master
Ten Years of Experience working on and in Enterprise IT Transitions and Transformations for many Blue Chip Organizations
Six Sigma - Green Belt
Leadership & Management
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My Expert Service
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I help people and organisations to improve the way they plan, design and operate Information Technology specifically within the IT Service Management & IT Process Improvement domains. I have developed a number of unique styled frameworks and mechanisms that have enabled me to:
• Specialize in developing and implementing best practice Enterprise IT Operating frameworks that work.
• Creatively seek out opportunities to turn difficult and challenging situations around.
• Surface the fundamentals of effective IT Service Management fast and provide practical solutions to meet organisational specific needs
• Lead and empower people and organisations to understand plan and operate Information Technology with confidence
• Articulate Complexities into simple and easy to understand practical solutions
• Provide Key Strategic IT Consultancy Services
• Establish & Build Core Service Management People, Process and Tool Capabilities
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Experience & Qualifications
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I have provided guidance to hundreds of people around the world, helping to bridge the gap between theoretical knowledge learned as part of formal ITIL® training and real world expectations.
Some of the companies I have worked with include:
• TelstraClear
• Telstra
• Sysdoc
• Telecom
• Gen-I
• Vodafone
• CBA – Commonwealth Bank of Australia
• WiPro
• EBS – Enterprise Business Services
• SP Ausnet
• Accenture
• NSW RailCorp
• Mahindra Satyam
• Lucid IT
• Fonterra
• HP
This is what people I have worked with have said:
‘Kirk’s approach is characterized by a strong determination to overcome any challenges or obstacles presented. It is his positive attitude and preparedness to do whatever it takes which ensures the successful resolution of Kirk’s projects’ Denise Hancock – Manager Customer Activations
‘Kirk has strengths in process development the management of complex projects and his ability to manage complex functions. Kirk Possess a strong customer focus and a passion for achieving successful outcomes. Kirk has motivated his team to successfully drive and deliver solutions to a successful result.’ Quentin Christie – General Manager, Customer Service Management
I have had the pleasure of working with Kirk Penn during one of our major project initiatives. During this time Kirk maintained a professional and positive attitude and was very attentive to the needs of our organisation. He worked in a difficult environment where gathering of critical business requirements information was a challenge and produced high quality output documents. He was very approachable and I would highly recommend his work to others. Chris Howard - Manager, IT Services
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Available Modes Of Communication
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email/chat
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Contact
Kirk Penn
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