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Degrees
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EET
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My Expert Service
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Peoples Energy Computer Consultant Chicago, IL.
Diversified Support Technician
? Provided supported to customers on Windows NT and Windows 2000 systems by trouble shooting computer software and hardware problems on and off site.
? Lead Technician
? Provided technical support to customers as stated above.
? Primary source of reference for technical support staff.
Y2k Hardware Coordinator
? Upgraded 1500 client’s PCs in 8 months for Y2K compliancy project.
? Created quality assurance & progress reports for executive staff.
? Researched, tested and implemented Y2K policies and procedures.
? Resolved hardware and software issues related to Y2K.
? PCLab Coordinator
? Educated staff on the business aspect of the company in relation to hardware and software support.
? Responsible for training and supervising interns and consulting staff.
? Distributed work order assignments to technical staff.
? Created centralized locations for technical staff to find software as well as hardware drivers.
? Created policies and procedures as well as technical manuals for technicians to follow in order to comply with company standards.
Outside Locations Coordinator
? Managed support for all outlining shops and storefronts and scheduled tasks for field technicians.
? Maintained communication with outlining shop in order to develop strong customer relations.
Technician
? Completed assigned work orders.
? Created instructions on how to configure software & hardware for the technical staff.
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Experience & Qualifications
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worked 4 yrs consulting with Seletech. Then 4 yrs as Lead tech for Peoples Energy of chicago.
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Available Modes Of Communication
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email/chat
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Contact
Larry Osche Jr
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