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Degrees
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Master Computer Science
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My Expert Service
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Senior Technical Consultant
HP Service Manager 7 und HP/Peregrine ServiceCenter
Top 5 Supporter im HP ITRC Forum
Remote/On Site development and upgrade projects for HP ServiceCenter and HP Service Manager 7
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Experience & Qualifications
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HP Service Manager 7/ HP ServiceCenter Senior Consultant
Certificates:
AIS HP Service Management Software [2006]
ITIL Foundation
Versions
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ServiceCenter 2.0 to ServiceCenter 6.2
HP Service Manager 7.x
Modules
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Service Management / Service Desk
Incident Management (former Problem Management)
Problem Management
Inventory / Configuration Management
Change Management
Request Management
SLA Management
Scheduled Maintenance
IR Expert
Report Center
Event Services
Document Engine
Scripts / RTECalls
Wizards
JavaScript
Clients GUI Client
Web Client / ESS Client
Java Client (
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Available Modes Of Communication
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email/chat
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Contact
Lars Detmers
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