The most advanced, most reliable live chat in the industry
Live chat is consistently a favorite engagement type among both customers and businesses, alike. Customers like being able to quickly reach an agent without having to leave the website, let alone having to pick up a phone and navigate a time-consuming IVR. For businesses, the benefits intelligent, live chat through LiveEngage are many, including:
- 20% increases in conversions
- 35% increases average order values
- 25% reductions in handling costs
- 80% to 90%+ customer satisfaction scores
- Increased first contact resolution rates
- Improved agent productivity
- Deeper customer relationships that drive increased lifetime value
- Through its extensive intelligence capabilities that examine customer behaviour, customer data, and even web analytics and SEM data , LiveEngage will proactively deliver the right chat invitation to the right customer at the right time—e.g. when a customer show signs of abandonment an order, or if his/her shopping cart reaches a certain value.
- Chat buttons can be displayed whenever agents are available, allowing customers to initiate chat engagements whenever and wherever they need help—from their desks, smartphones, or tablets.
- Push web pages and offers that open on the customer’s desktop.
- Provide your agents with valuable, detailed information about the customer—including customer records, geographic location, what search engine or marketing campaign they came from, etc.
- Complete CRM integration
- Automatic call distribution
- Provide hands-on assistance with text-highlighting and co-browsing capabilities
- Seamlessly transfer chats to other agents such as second-level support
- Extensive agent tools
- Design your own chat buttons and invitations. Customized creatives are a snap with the Engagement Studio.
- Extended capabilities through LivePerson’s extensive and rapidly-growing partner and developer community
- Personalized deployment services
- Dedicated success manager
- 24/7 online support
- Best-in-class data security