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Forrester Total Economic Impact of LP Chat

Understand the true business costs and benefits of adopting an interactive chat strategy with LivePerson. One of the world’s largest financial institutions shares results from their LivePerson program, including:

  • 305 % ROI from proactive chat with a payback period of 6 months
  • 120 % ROI from customer service chat with a payback period of 6 months
  • Chat assisted application completion rates 138% higher than self service
  • 59 % call deflection rate