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Degrees
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BSc(Hons) Applied Biological Sciences
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My Expert Service
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I am a senior management professional with over 12 years experience in the Business Process Outsourcing industry. My primary experience is in the contact centre and customer contact service outsourcing sector and my career has involved working both as a client manager of outsourced vendors and suppliers and also within a client relationship management capacity for outsource supplier companies. With an extensive and successful background in contact centre management, my unique blend of experience has resulted in a career as a specialist in the management of outsourced partners for blue chip organizations like Samsung Electronics, British Telecom Global Services, Accenture, Centrica and Microsoft. I have excellent credentials in international outsource partner management, stretching from offshore locations such as North America, Europe, South Africa and India and I am an expert in the performance management of onsite and offshore blended teams.
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Experience & Qualifications
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I have extensive experience in the management of outsource vendors and suppliers and the creation of successful outsourcing strategies to deliver lasting business relationships that add value between clients and their outsource partners. I have created market leading customer contact strategies for Fortune 500 global organisations and am an expert at creating strategy and the subsequent onsite and virtual management of operational and technical teams to realise those strategies.
Coming from an operational background, I am a seasoned expert in the transformation of contact centre operations and team management, including robust business analysis and the recommendation of change program initiatives to create next generation CRM and customer contact strategies that differentiate my client's business
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Available Modes Of Communication
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email/chat
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Contact
Manoj Mistry
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