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Degrees
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Computer Technology certification; over 7 years hands-on Business Analyst for large corporations
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My Expert Service
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My Business Analyst skill set includes:
• Strong ability to listen to the customer, ask appropriate fact-gathering questions, match the customer’s needs, and recommend the best available solutions or products. And, assist the business team in determine their requirements within the vision and scope of the project.
• Lead Business Analyst responsible for interpreting business needs and translating them into application requirements and properly documenting them in Use Cases. Use Cases following the RUP approach have been the principle approach used; with each client stipulating their distinct approach on how they want the Use Cases to flow. Having provided complete flexibility in creating and updating the Use Cases based on the clients’ desires has been essential, and has ensured that all teams involved have accurate guides to follow and refer to throughout the life of the project.
• Thorough knowledge of needs analysis and data gathering techniques required to determine the business requirements for business report creation, and designing and implementing real-time personalization and associated functions for Customer Relationship Management (CRM) enterprise solutions (i.e. E.piphany). This encompasses industries such as membership marketing, direct marketing, and telemarketing oriented businesses. The same techniques can be applied to any CRM implementation.
• Document management experience including Documentum and RequisitePro for project-related document archiving/retention and tagging/classification (e.g., metadata) for future use, versioning, change control (check-out/check-in with access control), auditing, tracking, legacy storage, and publishing of documents (e.g. content management; enterprise-level management of custom-designed content objects; just-in-time delivery of content).
• In the Business Analyst role, it has been my responsibility to work on projects that followed the Agile Software Development process, the Rational Unified Process, or a variation of the approaches for iterative software development.
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Experience & Qualifications
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• Senior/Lead Business Analyst Consultant with extensive experience in business analysis, Internet & Website consulting, CRM applications, marketing operations, direct marketing sales & service, as well as Information Technology products sales & marketing value added corporate and retail sales experience, highlighted by:
o Outstanding performance record in a full range of business and technical environments.
o Strong business needs analysis and project lifecycle (SDLC) skills.
o Strong management/staff development skills in marketing, sales and operations.
o Successful track record with industries focused on Internet and direct marketing, insurance, and manufacturing software development, and technical sales.
o Large national account corporate sales management, retail, direct, and inbound telemarketing sales experience.
• Senior Business Analyst with over 7 years of Information Systems experience, consulting in application development environments with system development life cycle experience.
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Available Modes Of Communication
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email/chat
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Contact
Mike Conkey Sr. BA
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