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muhammad muslehuddin Ali
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Degrees
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Masters Degree
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My Expert Service
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A+ Certified Professional with extensive experience in the computer
Industry as a technical support specialist and support Panther operating systems, Great Plains representative and In-depth technical and functional understanding of Microsoft products and tools managed ticket Escalate problems as required to team lead
Extensive experience with hardware & software, installation, troubleshooting management, and maintenance of Windows 9x, 2000, XP, NT4.0 Server/Workstation MS Office 2003, Outlook, Enterprise RIM, Imaging , Print Server Technology OSX Leopard, Tiger,
Ability to work independently within a team environment.
Coordinate physical and logical Installation of all workstations
Team Player
Good Organizational Skills and Analytical Skills
Excellent Communication and Interpersonal Skill
Client Focused
Motivated, Flexible and Enthusiastic
Quality Oriented
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Experience & Qualifications
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Support Technician (SITEL Corporation) July 08 to Present
• Answer phone lines and direct calls accordingly.
• Provide initial troubleshooting for printer problems
• Assist customers in the use of HP printers, Scanners, Plotters etc.
• Providing excellent Customer Service to all existing
and prospective customers
• Utilize and managed WFM(workforce management Software)
Help Desk Technical Support for (VMC) November 06 to may 08
? Handles escalated questions via the telephone addressing both hardware and software related issues Reporting issues through the appropriate channels
? Effectively communicating information with team members and customers alike diagnosing and providing a path to resolving data service inquiries related to GPRS/EDGE, Wi-Fi and Bluetooth wireless technologies
? Achieve call center metrics including average handle time customer
availability as well as schedule adherence and conformance additional
Responsibility as business needs dictate
? Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, reviewing technical articles, and recommending changes
? Interface with local team management and internal and external Multitasking through multiple systems while troubleshooting with customers
? Accurately logging all interactions via Apple’s CRM system
Telecom Technician for Digital Networks Development Feb 2006- Aug 2006
Assisted with the installation and provided troubleshooting of telecom systems
Strong knowledge of the implementation, and maintenance of
telecommunications equipment, and voice/data equipment, including
Inter-tell Products
Hands-on experience designing, installing, and troubleshooting cabling and wiring systems
Administered entire telecommunications infrastructure and its associated
software
Configured, tested, maintained, monitored, and troubles hooted end user telecommunications, telephony, and voice/data software products
Field Service Technician for Arco Computers Jun 2001-Sep 2004
Installed, upgraded and supported of all major software including MS-DOS,
Windows 95/98/NT and MS Office
Answered customer calls and handled route accordingly
Completed repairs and performed tasks on scheduled projects
Responsible for support of PCs, peripherals and networks
Interfaced with various teams and individuals to address issues and concerns.
Maintained and created the Disaster Recovery procedure
Tested and integrated hardware and software installations
Apex Marketing Services Dec 1996-Jan 2000
Desktop Support Technician
Directed end users to appropriate self support tools
Performed System Upgrades
Managed and Maintained network Operating system, databases, remote
connectivity and security
Prioritized and scheduled problem resolutions
Evaluated documented resolutions and analyzed ways to improve services
Accessed software updates, drivers and knowledge bases to solve problems...
Efficiently identified skills required to perform the tasks depending on the project
and its scope.
Diagnosed and repaired defective Pac’s, Windows 2000 Operating Systems
Eradicated virus infections and administered user
Tasked to configure new client hardware and software
Maintained user Problem databases and support documentation
Participated in hardware/software testing and implementation
Certifications and Credentials
MCP 2003 Certified (Certified by Microsoft) 2008
A+ Certified ( Certified by Comptia) 2006
CTP(Certified by TIA) 2007
MCSE (Certified by Microsoft) 2000
Diploma in Computer Science(Petroman, Pakistan) 1996
Bachelors of Commerce (Karachi University, Pakistan) 1995
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Available Modes Of Communication
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email/chat
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Contact
muhammad muslehuddin Ali
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