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Accelerate Your Shift to Digital
ENGAGEMENT
APAC - A - Welcome Text 1
Wednesday, 22 May 2013 | Melbourne, Australia
Aspire APAC 2013 will be unlike most conferences. At LivePerson, we consider any meeting or interaction as an opportunity to connect and engage in a uniquely meaningful way. We’ve designed this event to emphasise personal engagement and connections, so that you are challenged to think, contribute and actively learn from our sessions.
The event will feature a diversity of voices - industry thought leaders, LivePerson customers, ecosystem partners and members of the LivePerson team - who will be sharing their exceptional stories and we encourage you to openly share your experience with the community as well.
At Aspire, we want to shift your mindset about customer engagement - and the customer experience - and we hope you will join us to make this experience your own, and take away a new perspective on customer connection, and how you might explore new opportunities to strengthen your business, as well as the community you live in.
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APAC - B - Why Attend
Why Attend
Aspire APAC is a great opportunity for all online engagement professionals to get together and share ideas and experiences and to learn about the tools companies are using to create meaningful connections with their customers. This will not be your standard, run-of-the-mill conference. It will be a unique experience that reinforces learning, the sharing of best practices and making connections.
APAC - B - Why Attend - Achieve
Achieve...
Record-breaking conversions, customer satisfaction levels and ROI on your current customer engagement solution. Learn how to gain acute customer insight and meet and exceeding the ever-evolving customer expectations. Get your specific questions answered by technical and strategic experts so you can ensure that you optimise and enhance the LivePerson tools at your disposal.
APAC - B - Why Attend - Discover
Discover...
Groundbreaking technologies that redefine personalised online sales and service. Uncover the potential of LivePerson's solutions. Dive deep into cutting edge reporting and the customisation of your LivePerson solution. Think beyond the bottom line, and discover ways in which to transform your company through culture, so that your customers and the world will take notice.
APAC - B - Why Attend - Connect
Connect...
Share your customer engagement challenges with others in your shoes and brainstorm actionable solutions. Innovate the next generation of engagement solutions by sharing your ideas with the people who actually build them. Create valuable relationships with peers and experts in your industry.
APAC - C - Who Attends
Who Attends
APAC - C - Who Attends - Teams
Teams
Multiple team members representing viewpoints from strategy, the frontline management and implementation ensure the big picture of customer connection is realised.
APAC - C - Who Attends - Developers
Developers
Those responsible for customising customer engagement solutions including chat and apps.
APAC - C - Who Attends - Active Users
Active Users
Directors and Managers who oversee chat and customer engagement solutions.
APAC - C - Who Attends - Executives
Executives
Chief Marketing Officers, Vice Presidents, Heads of User Experience, Chief Revenue Officers, Heads of Digital Revenue.
APAC - C - Who Attends - Owners
Owners
Small business executives who wear many hats and are looking for insights to increase sales and enhance customer service quickly and efficiently.
APAC - C - Who Attends - eCommerce Executives
eCommerce Executives
Individuals exploring innovative ways to connect channels, increase conversions and achieve superior service.
APAC - C - Who Attends - Contact Center Professionals
Contact Centre Professionals
Managers of contact centre teams looking to optimise their agent productivity.
APAC - C - Who Attends - Marketers
Marketers
Those responsible for ensuring their brands deliver a great experience and profitable results across all customer touch points.
APAC - C - Who Attends - 5
Past Attendees
Join companies on the forefront of customer engagement innovation, including:
- Adobe
- Allianz
- AppliancesOnline
- ANZ
- Bankwest
- Bing Lee
- Cisco
- Commonwealth Bank
- Congex
- CPM Australia
- Etrade
- Fuji Xerox
- iiNet
- Interglobal Management Group
- Jetstar
- Mantra Hotels
- Metlife
- NAB
- Optus
- Qantas
- Open University
- Singtel
- Symantec
- Telstra
- Ubank
- Virgin Mobile
- Vivid Wireless
- Webjet
- Westpac
- Whitelion
- Woolworths
APAC - Register - Who Attends
APAC - D - Logistics
Logistics
APAC - D - Logistics - Hotels
Accommodation
If you would like assistance with your hotel booking, our Concierge service will be able to assist you. Visit the website or contact hello@miceconcierge.com for further assistance.
APAC - D - Logistics - Pricing
Pricing
Attendance at Aspire APAC 2013 is free of charge.
APAC - D - Logistics - Venue Location
Location of Venues
Our Drinks Reception will take place at The Lui Bar, Level 55, Rialto, 525 Collins Street, Melbourne VIC 3000, Australia
Aspire will come to life at: Central Pier, 161 Harbour Esplanade, Docklands, Melbourne VIC 3008, Australia
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APAC - Google Map of location
APAC - Register - Logistics
APAC - E - Agenda
Agenda & Registration
APAC - E - Agenda - 1
Conversion Rate Jump Starts
Have your site analyzed and identify opportunities to increase conversion rates and improve the customer experience. You will walk away with a list of to-dos that can be easily implemented with the LivePerson tools you might already have.
APAC - E - Agenda - 2
Engagement Beyond the Web
But how do you translate a good chat interaction to a smart phone? What do you customers expect from the experience? And how will mobile chat evolve? Our Mobile team will answer your questions and show what is possible today -- and tomorrow.
APAC - E - Agenda - 3
Customer Engagement Leadership Talks
Executives from global and regional brands discuss prioritizing and innovating to meet the high expectations of today's ultra-connected customers. Hear how engagement is integrated into high-level business strategy across various industries.
APAC - E - Agenda - 4
Introducing LiveEngage
Get the first look at LivePerson’s revolutionary new LiveEngage platform. Discover the new treasure chest of tools at your disposal and how easy it is to take your customer engagement strategy to new heights.
APAC - Agenda - 21 May
21st May: Drinks Reception
Our Drinks Reception, open to all delegates, takes place on the evening before Aspire and will be a great opportunity for delegates to connect in an informal setting before the main conference.
The venue will be The Lui Bar, 55 floors above street level, at Rialto, 525 Collins Street, Melbourne. VIC 3000
18:00 - 21:00 Drinks Reception
APAC - E - Agenda - 22 May
22nd May: Conference
Aspire APAC will be taking place at Central Pier 161 Harbour Esplanade, Docklands VIC 3008 Australia
08:00: Registration & Refreshments
09:00: Breaking From the Legacy of Silos - Rethinking Customer Connection - Rob LoCascio, CEO & Founder, LivePerson
09:20: The Customer is Our KPI - Dustin Dean, VP & GM, JAPAC, LivePerson
09:25: Bankwest - Leveraging Technology to Bring a Bank to Life - Peter Birch, Head of Direct Channels, Bankwest
09:40: Woolworths Masters - Redefining Success with an End-to-End Customer Experience - Tzipi Avioz, Head of Multichannel, Woolworths Masters Home Improvement
09:55: Customer Panel Discussion
10:05: The New Customer Journey in a Multichannel World: The Future of Live Engagement - Yuval Nachman, Interactions Product Manager, LivePerson
10:25: The Future of Mobile Engagement - Grant Miller, Product Lead - Mobile, LivePerson
10:30: Break & Partner Showcase
11:00: Breakout Session #1 - Solution Discovery
11:40: Breakout Transition
11:50: Breakout Session #2 - Solution Discovery
12:30: Lunch & Partner Showcase
13:30: Dysfunctional Engagement Creates Dysfunctional Customers - Kevin Panozza, Evagelist, LivePerson
14:00: Verizon Taps into the Voice of the Agent to Transform Customer Engagement Practices - Lisa Wyche, Director of Program Strategy, LP Insights, LivePerson
14:15: A Beautiful Mind: Using Complicated Algorithms to Simplify Your Engagement Formula - Yuval Nachman, Interactions Product Manager, LivePerson
14:30: Targeting with Content - Damien Acheson, Head of Marketing Solutions, LivePerson
14:45: Speaker Panel
14:55: Break & Partner Showcase
15:20: Breakout Session #3 - Solution Discovery
16:00: Commonwealth Bank of Australia - The Journey to Outstanding Customer Experience - Drew Unsworth, GM Digital & Online, The Commonwealth Bank of Australia
16:15: Jetstar- Putting the Customer First - David Koczkar, Chief Commercial Officer, Jetstar
16:30: Speaker Panel
16:45: Whitelion - How Meaningful Connections in the Community Result in Monumental Humanitarian Change - Mark Watt, CEO, Whitelion
17:00: Summary & Close - Followed by Drinks
APAC - E - Agenda - 22 May (dinner)
22nd May: Dinner
At the close of the event, delegates are invited to continue the discussions over dinner, which will be held at a restaurant in the city.
19:00 – 22:00 Dinner
APAC - Registration Form 2
Registration
Registration for Aspire APAC 2013 is now closed.
APAC - Register - Agenda
Sessions ▼
E - Speakers
Speakers
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Register - Speakers
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APAC - G - Sessions
Breakout Sessions
Themed, interactive breakout sessions by clients, partners and subject matter experts:
APAC - G - Sessions - LiveEngage
The Future of Live Engagement: LiveEngage Capabilities Available Today
APAC - G - Sessions - Calls
Using Intelligent Content to Deflect Unprofitable Calls
APAC - G - Sessions - Interact
New Ways to Interact With Customers Using LiveEngage to Drive Resolutions, Conversions, Loyalty and Value
APAC - G - Sessions - Techniques
10 Real Time Digital Marketing Techniques
APAC - G - Sessions - Using Behavioural Targeting
Using Behavioural Targeting to Maximise Revenue Per Interaction and Predictive Dialler Algorithms to Minimise Cost Per Interaction
APAC - G - Sessions - Mobile
Mobile Engagement to Boost Sales, Service & Customer Satisfaction
APAC - G - Sessions - Customers Engaged
Keeping Your Customers Engaged When They Are on the Move and Switching Between Channels, Devices, Locations and Site
APAC - G - Sessions - Loyalty
How LivePerson Protects the Privacy of Your Data & Ensures Your Interactions With Your Visitors are Secure
APAC - G - Sessions - LP Insights
Transform Customer Interactions With LP Insights
APAC - G - Sessions - Call for Speakers
Interested in Speaking?
If you are a LivePerson customer who would like to make a presentation at Aspire, please get in touch! Contact the event team at enquiry@liveperson.com.
APAC - Register - Sessions
Contact ▼
APAC - F - Contact
Contact
APAC - F - Contact - Office
APAC - F - Contact - Keep in touch
APAC - Register - Contact
APAC - Sponsors
Sponsors
Sponsors
Platinum
FirstSource
In today’s challenging customer service environment, service providers are under pressure to reduce costs, increase revenues as well as retain and delight customers. As a specialist outsourcer focusing on the complete end-to-end customer management lifecycle, Firstsource has a proven track record of providing proactive online customer engagement using Live Chat to attract, engage and convert online browsers into customers, increasing average order value and creating positive customer satisfaction feedback and a community of net promoters.
Sponsors
Gold
Creative Virtual
Creative Virtual is a leader in self-service CEM solutions. We have built the most advanced technologies in knowledge management, natural language processing and virtual assistants to help businesses deliver intelligent, personalised customer experiences. Our multi-channel V-Person™ (virtual assistant) technology can be deployed across web, mobile, social media and call centres via a single platform to provide real-time, consistent customer support across all touchpoints.
Gold
Tracx
The tracx Social Media Management System (SMMS) is a modular and scalable platform designed to provide over 150 brands and agencies such as Microsoft, Denon, Attention USA, eToro and Coca Cola, all the tools necessary to build, manage and monetise their social media presence. tracx refines masses of raw data across all social media channels, blogs, forums, news and retail sites, turning the posts and interactions into full conversations with intelligence around the participants. The platform provides deep insights into customer and competitor behaviours within a defined vertical, highlighting marketing intelligence and business opportunities.
Gold
Walkme
WalkMe™ for LivePerson simplifies your customers’ experience, eliminates confusion and frustration, and dramatically reduces average handle time. Think of it like a GPS, but instead of giving driving directions,WalkMe™ guides your customers to self-task successfully through even the most complex processes. WalkMe™ reduces your incoming support requests, increases self-service adoption, and lowers service costs. Moreover, WalkMe™ reduces customers’ frustration of waiting for assistance, and eliminates the need to follow video tutorials or dig through tedious Q&A pages.