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Accelerate Your Shift to Digital
ENGAGEMENT
EMEA - A - Welcome Text 1
Tuesday, 11 June 2013 | London, UK
Aspire EMEA 2013 will be unlike most conferences. At LivePerson, we consider any meeting or interaction as an opportunity to connect and engage in a uniquely meaningful way. We’ve designed this event to emphasise personal engagement and connections, so that you are challenged to think, contribute and actively learn from our sessions.
The event will feature a diversity of voices - industry thought leaders, LivePerson customers, ecosystem partners and members of the LivePerson team - who will be sharing their exceptional stories and we encourage you to openly share your experience with the community as well.
At Aspire, we want to shift your mindset about customer engagement - and the customer experience - and we hope you will join us to make this experience your own, and take away a new perspective on customer connection, and how you might explore new opportunities to strengthen your business, as well as the community you live in.
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EMEA - B - Why Attend
Why Attend
Aspire EMEA is a great opportunity for all online engagement professionals to get together and share ideas and experiences and to learn about the tools companies are using to create meaningful connections with their customers. This will not be your standard, run-of-the-mill conference. It will be a unique experience that reinforces learning, the sharing of best practices and making connections.
EMEA - B - Why Attend - Achieve
Achieve...
Record-breaking conversions, customer satisfaction levels and ROI on your current customer engagement solution. Learn how to gain acute customer insight and meet and exceeding the ever-evolving customer expectations. Get your specific questions answered by technical and strategic experts so you can ensure that you optimise and enhance the LivePerson tools at your disposal.
EMEA - B - Why Attend - Discover
Discover...
Groundbreaking technologies that redefine personalised online sales and service. Dive deep into cutting edge reporting and the customisation of your LivePerson Solution. Think beyond the bottom line, and discover ways in which to transform your company through culture, so that your customers and the world will take notice.
EMEA - B - Why Attend - Connect
Connect...
Share your customer engagement challenges with others in your shoes and brainstorm actionable solutions. Innovate the next generation of engagement solutions by sharing your ideas with the people who actually build them. Create valuable relationships with peers and experts in your industry.
EMEA - C - Who Attends
Who Attends
EMEA - C - Who Attends - Executives
Executives
Chief Marketing Officers, Vice Presidents, Heads of User Experience, Chief Revenue Officers, Heads of Digital Revenue.
EMEA - C - Who Attends - Active Users
Active Users
Directors and Managers who oversee chat and customer engagement solutions.
EMEA - C - Who Attends - Developers
Developers
Those responsible for customising customer engagement solutions including chat and apps.
EMEA - C - Who Attends - Teams
Teams
Multiple team members representing viewpoints from strategy, the frontline management and implementation ensure the big picture of customer connection is realised.
EMEA - C - Who Attends - Marketers
Marketers
Those responsible for ensuring their brands deliver a great experience and profitable results across all customer touch points.
EMEA - C - Who Attends - Contact Centre Professionals
Contact Centre Professionals
Managers of contact centre teams looking to optimise their agent productivity.
EMEA - C - Who Attends - eCommerce Executives
eCommerce Executives
Individuals exploring innovative ways to connect channels, increase conversions and achieve superior service.
EMEA - C - Who Attends - Owners
Owners
Small business executives who wear many hats and are looking for insights to increase sales and enhance customer service quickly and efficiently.
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Past Attendees
Join companies on the forefront of customer engagement innovation, including:
- Allianz
- Aviva
- Barclaycard
- Blinkbox
- British Insurance
- Boots
- BSkyB
- CACI
- Caravan Club
- D2D Minicabs
- EDF Energy
- Everything Everywhere
- Firstsource Solutions
- Gamma
- Hobbs
- HSBC
- IBM
- Insureandgo
- Jet2
- KPN
- Ladbrokes
- LexisNexis
- MBNA
- Net-a-Porter
- O2
- Orange
- Phones 4U
- Players Only
- RAC
- RBS
- Sky Italia
- Study Group
- SeeWhy
- T-Mobile
- TalkTalk
- Telefonica Germany
- Telegraph Media Group
- Tesco Telecoms
- Tieto
- Thomas Pink
- Toolstop
- Topdeck Travel
- TUI Travel
- UPC Ireland
- Virgin Atlantic
- Vodafone
- Wiggle
EMEA - Register - Who Attends
EMEA - D - Logistics
Logistics
EMEA - D - Logistics - Hotels
Accommodation
If you would like assistance with your hotel booking, our Concierge service will be able to assist you. Visit the website or contact hello@miceconcierge.com for further assistance.
EMEA - D - Logistics - Pricing
Pricing
Aspire EMEA is free of charge to attend.
EMEA - D - Logistics - Venue Location
Venue Location
Aspire will come to life at: The Roundhouse, Chalk Farm Road, London NW1 8EH, United Kingdom
EMEA - Google Map of location
EMEA - Register - Logistics
EMEA - E - Agenda
Agenda & Registration
EMEA - E - Agenda - 1
Conversion Rate Jump Starts
Have your site analyzed and identify opportunities to increase conversion rates and improve the customer experience. You will walk away with a list of to-dos that can be easily implemented with the LivePerson tools you might already have.
EMEA - E - Agenda - 2
Engagement Beyond the Web
But how do you translate a good chat interaction to a smart phone? What do you customers expect from the experience? And how will mobile chat evolve? Our Mobile team will answer your questions and show what is possible today -- and tomorrow.
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Customer Engagement Leadership Talks
Executives from global and regional brands discuss prioritizing and innovating to meet the high expectations of today's ultra-connected customers. Hear how engagement is integrated into high-level business strategy across various industries.
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Introducing LiveEngage
Get the first look at LivePerson’s revolutionary new LiveEngage platform. Discover the new treasure chest of tools at your disposal and how easy it is to take your customer engagement strategy to new heights.
EMEA - Agenda - 11 June #1
Tuesday, 11 June 2013
Aspire EMEA 2013 is taking place at The Roundhouse on Chalk Farm Road in London.
- Underground Timetable: Click here for information about Underground services. The nearest stations are Chalk Farm and Camden Town on the Northern Line.
- National Rail Timetable: Click here for details of National Rail services to London.
Please allow plenty of time to get to the venue.
08:00 - 09:00: Registration & Partner Showcase
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Conference
09:00: Welcome to Aspire - Tony Heyworth, International Marketing Director, LivePerson
09:05: Breaking From the Legacy of Silos - Rethinking Customer Connections - Rob LoCascio, CEO & Founder, LivePerson
09:20: The Customer is Our KPI - Reuben White, Sales Director, LivePerson
09:25: Royal Bank of Scotland: Passionate About Being There for Customers, Whenever and However They Need Us - Sarah Evans, Head of Webchat & Alice Fryatt, Strategy Manager, New Media Contact, Royal Bank of Scotland
09:40: UPC Broadband: Intelligent Customer Engagement Strategies That Maximise Profitability and Retention Whilst Reducing Costs - Jeremy Curtin, Web Channel Manager, UPC Broadband
09:55: Customer Panel: Can Digital Help Breakdown the Silos of Customer Engagement? - Sarah Evans, Head of Webchat & Alice Fryatt, Strategy Manager, New Media Contact, Royal Bank of Scotland - Jeremy Curtin, Web Channel Manager, UPC Broadband - James Brown, Strategic Engagement Consultant, LivePerson
10:05: The New Customer Journey in a Multinational World: The Future of Live Engagement - Avi Kedmi, Head of Product Management, LivePerson
10:25: Break and Partner Showcase: Meet the Partners. Ask the Experts.
11:00: Breakout Session #1
11:50: Breakout Session #2
12:30: Lunch and Partner Showcase: Meet the Partners. Ask the Experts.
13:30: Common Language of Connection - What Unites Across Physical and Linguistic Boundaries?
13:45: Dysfunctional Engagement Creates Dysfunctional Customers - Kevin Panozza, Evangelist, LivePerson
14:15: HP Snapfish Use Voice of the Customer to Optimise Customer Engagement - Dave Flammia, Head of LP Insights, LivePerson
14:30: Accelerate the Shift to Digital Engagement - How to Scale and Drive ROI - Richard Clarke, Head of Digital Customer Service, O2
14:45: Speaker Panel: The Opportunities and Challenges to Scale Online Engagement - Wendy Schratz, Director of e-Experience, BSkyB - Richard Clarke, Head of Digital Customer Service, O2
15:00: Break and Partner Showcase: Meet the Partners. Ask the Experts.
15:30: Breakout Session #3
16:15: Breakout Session #4
16:50: Engaging Customers With Personalised Content - Damien Acheson, Head of Marketing Solutions, LivePerson
17:05: Give As You Live & Naomi House
17:20: Summary & Wrap Up
17:30: Making Musical Connections
EMEA - E - Agenda - 11 June #3
Aspire Social
What better venue can there be than the Roundhouse to host Aspire Social, this year's Aspire EMEA conference party!
Beginning life in 1846 as a steam-engine repair shed, now a legendary cultural venue, the Roundhouse has played host to legends like The Doors, Bob Dylan, The Rolling Stones, Pink Floyd and David Bowie, as well as welcome the iTunes Festival and BBC Electric Proms.
This June it will be the venue for Aspire Social, an informal event combining food, drink and musical entertainment - you can play along with our rock band, take to the stage and 'live the dream'!
This highly enjoyable, interactive experience will also provide you with the opportunity to mingle with old friends, make new ones and demonstrate your musical prowess.
18:00 – 00:00: Aspire Social: An Evening of Musical Entertainment
EMEA - Registration Form
Registration
EMEA - Register - Agenda
Sessions ▼
E - Speakers
Speakers
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EMEA - G - Sessions
Breakout Sessions
Themed, interactive discussions by clients, partners, and subject matter experts.
EMEA - G - Sessions - Digital
Digital Engagement Strategy - ‘Digital by Default’ and ‘Mobile First’
EMEA - G - Sessions - Targeting
Targeting Content to Drive Conversions
EMEA - G - Sessions - Efficiency
Solution Implementation and Operational Efficiency
EMEA - G - Sessions - Deflection
Conversion and Call Deflection ROI
EMEA - G - Sessions - Interaction
Targeting and ‘Intelligent Interaction’
EMEA - G - Sessions - Channel
Single Channel Customer Connection and ‘Digital Containment’
EMEA - G - Sessions - Speaking
Interested in Speaking?
If you are a LivePerson customer and would like to make a presentation at Aspire EMEA, please get in touch! Contact enquiry@liveperson.com.
EMEA - Register - Sessions
Contact ▼
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Contact
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EMEA - Register - Contact