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Empowering the New Customer Journey
in a Multi-channel World
A - Welcome Text 1
October 8th - 10th, 2013 | New York, NY
Aspire enhances the connections among our universe of customers, LivePerson experts, and ecosystem partners. Aspire’s format is a direct challenge to the typical conference. Every individual is an active participant and impacts the event content in real time. The environment is open and dynamic (hotel ballrooms are banned), fostering creativity and community in an open forum that forges deeper connections among attendees and translates to a better understanding of engaging customers.
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B - Why Attend
Why Attend
Those that attend Aspire will come for three main reasons: to achieve the next level of success in their businesses, to discover new possibilities in engagement technology and strategy, and to make valuable connections with peers and experts.
B - Why Attend - Achieve
Achieve...
Record-breaking conversions, customer satisfaction levels and ROI on your current customer engagement solution. Learn how to gain acute customer insight and meet and exceeding the ever-evolving customer expectations. Get your specific questions answered by technical and strategic experts so you can ensure that you optimizeand enhance the LivePerson tools at your disposal.
B - Why Attend - Discover
Discover...
Groundbreaking technologies that redefine personalized online sales and service. Uncover the potential of the new arsenal of tools the new LiveEngage platform will provide you. Dive deep into cutting edge reporting and the customization of your LivePerson Solution. Think beyond the bottom line, and discover ways in which to transform your company through culture, so that your customers, and the world will take notice.
B - Why Attend - Connect
Connect
Share your customer engagement challenges with others in your shoes and brainstorm actionable solutions. Innovate the next generation of engagement solutions by sharing your ideas with the people who actually build them. Create valuable relationships with peers and experts in your industry.
C - Who Attends
Who Attends
C - Who Attends - Executives
Executives
Chief Marketing Officers, Vice Presidents, Heads of User Experience, Chief Revenue Officers, Heads of Digital Revenue
C - Who Attends - Active Users
Active Users
Directors and Managers who oversee chat and customer engagement solutions.
C - Who Attends - Developers
Developers
Those responsible for customizing customer engagement solutions including chat and apps.
C - Who Attends - Teams
Teams
Multiple team members representing viewpoints from strategy, the frontline management and implementation ensure the big picture of customer connection is realized.
C - Who Attends - Marketers
Marketers
Those responsible for ensuring their brands deliver a great experience and profitable results across all customer touch points.
C - Who Attends - Contact Center Professionals
Contact Center Professionals
Managers of contact center teams looking to optimize their agent productivity.
C - Who Attends - eCommerce Executives
eCommerce Executives
Individuals exploring innovative ways to connect channels, increase conversions and achieve superior service.
C - Who Attends - Owners
Owners
Small business executives who wear many hats and are looking for insights to increase sales and enhance customer service quickly and efficiently.
C - Who Attends - 5
Past Attendees
Join companies on the forefront of customer engagement innovation, including:
- 1-800-Flowers.com
- Adobe Systems Service
- ADT Security Services
- US Air Force
- Alacra
- American Express
- AT&T
- Bank of America
- Bell, Inc.
- Berkeley College
- BlueFly
- Bose Corporation
- Break the Cycle
- BSkyB
- Capital One Financial
- Carter's, Inc.
- CBS Newspath
- Charles Schwab
- Cisco
- Citibank
- Cox Communications
- Cvent
- Discover Financial
- Eileen Fisher Companies, Inc.
- Equinox Fitness
- Estee Lauder
- HP
- IBM
- ING Direct
- Intuit
- JCrew
- Kaplan Education
- Mellon BNY
- Metlife.
- Microsoft
- PetCo
- Sallie Mae
- SAP
- Sas Institute
- Sears
- Sleepy's
- Steve Madden
- SunTrust Bank
- Symantec Corporation
- The Hartford Financial Services Group
- The Home Depot
- Travelocity
Register - Who Attends
D - Logistics
Logistics
D - Logistics - Hotels
Accomodations
The Aspire Concierge at New York Guest will be happy to help you book
special rates at local hotels, including:
Affinia Manhattan - From $285*
Holiday Inn Times Square - From $299*
Fairfield Inn - From $349*
*Prices do not include tax
To book, or to inquire about other NYC hotels,
call Eileen Fitzgerald
at +1 212-302-4019
or email efitzgerald@newyorkguest.com
See map below to see hotel locations in relation to the conference venue.
D - Logistics - Pricing
Pricing
Aspire 2013 Conference Attendees
$499*
Please email events@liveperson.com with any questions.
Group Discounts
After two attendees from your company are registered, all additional attendees register for
$299
Register one of three ways:
- Online
- Phone Call the Aspire hotline at +1 212-991-1738
-
Email events@liveperson.com
*Registration is subject to LivePerson approval
D - Logistics - Location
Venue Location
Aspire will come to life at: Skylight at Moynihan Station, 360 West 33rd St (between 8th Ave and 9th Ave) New York, NY 10001
Google Map of location
Register - Logistics
E - Agenda
Agenda
The 2013 event will be extra special, as it will provide the first inside look at the new world of possibilities provided by LivePerson’s revolutionary new LiveEngage platform. With this new treasure chest of tools at your disposal, you cannot afford to miss this opportunity to see firsthand what LiveEngage means for your business, your customers, and your ability to leapfrog your competitors.
E - Agenda - 1
Conversion Rate Jump Starts
Have your site analyzed and identify opportunities to increase conversion rates and improve the customer experience. You will walk away with a list of to-dos that can be easily implemented with the LivePerson tools you might already have.
E - Agenda - 2
Engagement Beyond the Web
But how do you translate a good chat interaction to a smart phone? What do you customers expect from the experience? And how will mobile chat evolve? Our Mobile team will answer your questions and show what is possible today -- and tomorrow.
E - Agenda - 3
Customer Engagement Leadership Talks
Executives from global and regional brands discuss prioritizing and innovating to meet the high expectations of today's ultra-connected customers. Hear how engagement is integrated into high-level business strategy across various industries.
E - Agenda - 4
Introducing LiveEngage
Get the first look at LivePerson’s revolutionary new LiveEngage platform. Discover the new treasure chest of tools at your disposal and how easy it is to take your customer engagement strategy to new heights.
E - Agenda - April 24
Tuesday, October 8
9 am – 5 pm: Pre-Conference Workshops
E - Agenda - April 25
Wednesday, October 9
8 am – 5:30 pm: Aspire Day 1
5:30 – 9:00 pm: Aspire Social
E - Agenda - April 26
Thursday, October 10
9 am – 3:30 pm: Aspire Day 2
E - Agenda - More Info Form
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Sessions ▼
E - Speakers
Speakers
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Register - Speakers
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G - Sessions
Sessions
Themed, Interactive Discussion Blocks are presentations by clients, partners, and subject matter experts,
G - Sessions - Turning Data
Turning Data into Meaningful Action
Being able to thoughtfully respond to customer behavior and market changes is a difficult challenge for marketers, e-commerce professionals, and contact center managers. These sessions will highlight opportunities to improve results by applying insights, actions, and learning across your entire business.
G - Sessions - Pay
Optimizing Results from Digital Investments
With the growth in digital spend and options, marketers are rightfully concerned about measurable ROI and optimizing conversions. These sessions will focus on how to get the most from digital marketing budgets with an eye towards improving ROI across all your digital properties.
G - Sessions - Value
Maximizing the Lifetime Value of Customers
Creating relevant, personalized experiences for each customer is key in driving lifetime value. In these sessions you will learn ways to build meaningful relationships using digital tools that enable you to contextually engage with your customers on their terms.
G - Sessions - Discussions1
Plus "Office Hours" covering:
- Driving Conversions In the Age of the Connected Customer
- Translating your Company Culture through Online Experiences
- Creative Studio Tips and Tricks
- Visitor targeting for more profitable engagements
- New approaches to customer loyalty, retention, and growth
- Using Video to Connect with your Customers
- Optimizing Live Chat with Social Media Sales
- Using Social Media to Elevate your Customer Service
- Measuring and Monitoring Online Behaviors
- Integrating other Support Channels with Chat to Drive
- Meaningful Interactions
- Where Mobile Chat Fits into your Sales & Marketing Strategy
G - Sessions - Discussions2
- Mobile for Developers: Customizing your Mobile Chat Solution
- Mobile for Small Businesses
- Customer Engagement Horror Stories
- Taking your Engagement Strategy Global
- Successful Onboarding Rules of the Road (For Telco)
- Defining the Winning Omni Channel Retailer
- The Changing Communication Needs of the Student
- Customer Service for Small Business
- Improving Customer Acquisition for Small Businesses
- Technology in Financial Services
- Fighting Hackers and Cyber Attacks
- Developing an Optimized Conversion Plan: Metrics that Matter
- Partnerships in Community Initiatives
G - Sessions - Office Hours
What is an Office Hour?
Most events you’ll attend have “Breakout Sessions” or “Tracks” based on particular themes. At Aspire, we understand that customer engagement executives and professionals might sit across myriad teams with a wide array of specific challenges that just don’t fit neatly into a category. So we have Office Hours-- small working group sessions modeled after Professors’ open door policies at universities. Office Hours are not presentations as much as they are opportunities to connect with others interested in a specific business issue.
Facilitated by an expert on the subject matter, you will learn and engage by participating in a discussion and posing your specific questions to the group. Our attendees are often so absorbed in conversation during OfficeHours we have a hard time breaking them up! So, we will ensure that you can continue the conversation in our Online Community after the event.
G - Sessions - Workshops
Workshops
Workshops provide a deep dive into LivePerson solutions. You must register separately. Participation is limited.
G - Sessions - WorkshopA
Workshop A
Details Coming Soon!
G - Sessions - WorkshopB
Workshop B
Details Coming Soon!
Register - Sessions
Contact ▼
F - Contact
Contact
F - Contact - Office
F - Contact - Sponsors
Sponsorship
Position your brand among the leading innovators in customer engagement.
Find out more
Register - Contact