"Pro-active customer chat has emerged as a solution that, with the right intelligence-based applications, satisfies the need for retailers to learn about customers, in real-time, and then use the information gathered to anticipate and meet customers' needs and demands," said Brendan Read, Industry Analyst, Frost & Sullivan. "LivePerson's extensive market experience, keen knowledge of evolving customer needs, and product innovation are key performance drivers that distinguish the Company from its competitors."

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