Media Coverage

Monday, December 9, 2013
Internet Retailer

Mobile captured 18.5% of Black Friday and Cyber Monday digital spending, comScore says.

In another measure of online shopping activity, online customer service company LivePerson Inc. says it hosted a record number of digital engagements, such as live chat sessions, on Cyber Monday. “In addition to the record-breaking number of engagements and chat interactions, LivePerson saw a dramatic increase in visitor traffic across its network, which was up 38% from last year,” the company says.

Online retailer and LivePerson client Moosejaw LLC, No, 268 in the Top 500, says live chat plays an important role in keeping customers happy during the peak season. “Our customers demand immediate and personalized assistance online, and live chat is a key means to deliver the experience they expect, especially during the holiday season,” says Chad Caudill, Moosejaw’s director of customer service and warehouse operations.

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Thursday, November 14, 2013
CMO.com

LivePerson, Inc. CMO, Anurag Wadehra talks about the need to embrace strategies to identify and engage customers in an intelligent and personalized way. ...Consumers are faced with a rapidly commoditizing array of products, technologies, and services choices. As a result, the pressure is on companies to find fresh, innovative ways to differentiate themselves.

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Wednesday, November 13, 2013
BizReport

Brands have an enormous opportunity to capitalize on the growth of online shopping this holiday season, and need to focus on having the right engagement strategy in place before the holiday shopping traffic surge, which today go beyond the website, to include mobile and social channels. Read on LivePerson's CMO, Anurag Wadehra's Q&A with Kristina Knight of BizReport.

"Today's consumer is hyper-connected and digitally savvy, with a clear preference when it comes to how they want to interact with brands, especially during the hectic holiday shopping season. For brands looking to maximize their holiday profits, it is imperative that they understand who their high-impact customers are, and how to engage them, in order to drive greater sales."

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Friday, October 25, 2013
Wired Innovation Insights

Rob LoCascio talks about the importance of the human touch in creating meaningful connections with their customers, creating long-term customer loyalty and lasting brand value.

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Thursday, October 24, 2013
PR Newswire

Grainger customers  now can send a product photo to customer service reps anytime, anywhere during chats through its iPhone App.

Grainger is focused on industry-leading service, which includes getting our customers the products they need, when they need them, said Geoffrey Robertson, Vice President of eCommerce Strategy and Planning for Grainger. "We offer more than one million products, so LiveChat with Photo helps answer customer product questions more efficiently and effectively. We are delighted to have worked with LivePerson to deliver this leading technology to our customers."

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Wednesday, October 23, 2013
eWeek

While smartphone apps from retail outlets may be running behind Websites when it comes to consumer preferences, a recent study by customer service specialist LivePerson found nearly half (49 percent) of the 6,000 consumers it surveyed across the globe continue to find Websites difficult to navigate, with 33 percent struggling to seek help or locate customer service.

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Wednesday, August 28, 2013
Computer Weekly

Karl Flinders mentions LivePerson as he talks about the importance of real time language translation on social media in order to improve company-consumer relationships. "In a recent survey of more than 5,700 consumers in the US, UK, Australia, France, Italy and Germany, customer engagement systems provider LivePerson found that 71% expect assistance within five minutes when on a company’s website. If they don’t receive it, 48% will abandon the site."

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Thursday, August 1, 2013
Internet Retailer

LivePerson client, Snapfish, discusses the benefits of live chat, and LP Insights with Internet Retailer in their August issue.

"Snapfish uses live chat technology from LivePerson Inc. that lets agents see if a shopper, for example, was on a product page, clicked to another page, went back to the original product page and then clicked chat. It can couple that information with the shopper's past chats to arm agents with plenty of information they can use to quickly resolve her issues...And, thanks to that ease, chat has accounted for the "majority" of Snapfish's customer service interactions for the past two years, Kirsty Traill, Snapfish Chief Customer Advocate, says."  

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Monday, May 27, 2013
BRW

LivePerson CEO and founder Robert LoCascio says the advice of a high school tennis coach has helped guide his business philosophy.

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Monday, May 20, 2013
RIS News

LivePerson's Head of Mobile, Ethan Alexander, explains the components of a winning mobile engagement strategy for RIS News. "Whether listening to music, browsing the web, tweeting, or chatting, it seems that more and more, the go-to device is a smartphone or tablet. In fact, according to a recent comScore report, almost 52% of adults in the United States own a smartphone. And 65% of consumers cited the tablet as one of their primary devices for online shopping in a recent LivePerson survey."

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