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Media Coverage

LP Chat Block 2014

 
Monday, August 4, 2014
Tuesday, August 19, 2014
Retail Touchpoints

Footwear retailer Nine West has seen a substantial increase in conversions, as well as an improvement in customer satisfaction since implementing the LiveEngage solution from LivePerson. Click-to-Chat buttons are located on the footer the e-Commerce site, on product pages and in the shopping cart are of the site. Proactive live chat invitations also are delivered to high-impact customers who are ready to buy.

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Sunday, June 22, 2014
The Huffington Post Online

LivePerson CMO, Anurag Wadehra, talks about this trend back to one-to-one communication and what it means for brand marketing. As CMO, Anurag must stay ahead of trends in customer communication and interaction, not only to maintain LivePerson product leadership, but also to continually improve how LivePerson communicates with their own customers and prospects.
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Monday, June 16, 2014
TTG Digital

Tony Heyworth, Senior Director for International Marketing of LivePerson, explains how live engagement technology can help agents turn anonymous website visitors into happy customers.

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Sunday, May 18, 2014
Thursday, July 3, 2014
Real Business UK

An interview with Rob LoCascio about how the power of a brand lies in connecting with the customer and why real-time support offers the most benefits.

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Monday, April 28, 2014
The Sydney Morning Herald

US based LivePerson operates a cloud service that adds chat functionality to websites. It has been in Australia for three years and according to Dustin Dean, VP and general manager ANZ, has established a strong presence among Australia's largest enterprises.

"The five largest banks are customers, as is the largest telco, and the three largest airlines, the two largest retail conglomerates and many of their sub-brands," he told IT Pro.

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Friday, April 18, 2014
USA Today

Rob LoCascio, CEO and Founder of LivePerson paints a bold new vision for the world of eCommerce and why brands need to focus on "consumer connection," versus content in order to succeed.

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Tuesday, April 15, 2014
Marketing Magazine Australia

“With more than 82% of Australian respondents claiming they would have a better perception of the brand as a result of a positive online experience, the opportunities for Aussie brands are clear – a positive experience online… dictates whether customers will become ‘repeat visitors’ to a site and ultimately affects a brand’s bottom line,” said VP and GM of Japan and Asia-Pacific, Dustin Dean.

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Friday, April 11, 2014
ARN

LivePerson A/NZ VP and general manager, Dustin Dean, said there is always a threshold in how long consumers are willing to spend looking for something, regardless of Internet speeds.

The report found consumers expect to find real-time help within 78 seconds, and default to email or abandon the site entirely if they do not.

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Thursday, April 10, 2014
CMO.com Australia

Dustin Dean, LivePerson Vice-President and General Manager for Asia-Pacific comments, “Failure to engage consumers in the right way can translate to lost brand value and potentially drive customers to explore more compelling and engaging websites hosted overseas.
...The opportunities for Aussie brands are clear - a positive experience online not only drives loyalty, it also impacts a brand’s reputation, dictates whether customers will become ‘repeat visitors’ to a site and ultimately affects a brand’s bottom line.”

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Wednesday, April 9, 2014
Dynamic Business

New consumer engagement figures have revealed that Australian consumers expect real-time help within 78 seconds when online.That’s according to the latest Connecting with Customers report from LivePerson, which looks at trends in online behaviour and consumer expectations. Dustin Dean, Vice-President and General Manager at LivePerson talks about the need to better engage with customers at every touch point.

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