New York City's seasoned entrepreneurs grow a new tolerance for the inevitable train wrecks on the fast track. LivePerson CEO, Rob LoCascio, speaks of his early experiences as an entrepreneur in the New York tech world.
Companies must break down the silos built by today’s multichannel experience in order to extract actionable insight and establish a 360-degree view of the customer across the organization. LivePerson's Dave Flammia explains, "With the right technology, companies can begin to collect raw data from sources across the organization all in one place, including unstructured data, such as chat transcripts that contain rich conversational data that can reveal important information on products, policies, agent effectiveness, and contact root cause."
1 to1 Media provides a look at the technology developments, industry updates, and research reports announced this week in the customer experience space. Specifically highlighted is LivePerson's Connecting with Customers report in a section entitled "LivePerson Survey Reveals Most Consumers Seek Support".
A new 2013 LivePerson report, Connecting with Customers, provides some insightful data on what brands and organizations should be paying close attention to as they strive to continuously improve online customer service and the customer experience. The report surveyed more than 5,700 consumers from the US, UK, Australia, France, Italy and Germany.
Marketing Daily discusses the results of the LivePerson Connecting with Customers report. "In a new study of how much help shoppers feel they need in their online path to purchase, LivePerson, Inc. reports that retailers have less time than they think to make the sale. Tracking 5,700 consumers in six different countries, the company found that 83% of consumers say they need some form of support, and 59% would like more options."
E-commerce spending is rising at a rapid rate, and online retail is projected to significantly outgrow overall retail sales this year. Still, consumers appear to still be more comfortable spending larger amounts in-store than online, according to survey results from LivePerson.
LivePerson announced the release of its Connecting with Customers Report, a comprehensive global study examining the trends in online attitudes and behaviors of consumers in six different countries. The report revealed that 83 percent of consumers state that they need some form of support during their online journey, and 59 percent of consumers would like more options in how they connect with brands....
Establishing a unique culture is fundamental to the success and sustainability of any organization. While the ultimate goal of many companies today are to go from “Good to Great,” to quote the business author Jim Collins, I would argue that companies need to aim to be “Outstanding” in order to achieve sustained success.
How can online businesses provide the personalized and dynamic experience that consumers expect? By treating each site visitor like the unique individuals they are. Damien Acheson, LivePerson's Director of Product Marketing, discusses the three key steps involved in providing a personalized and relevant online brand experience.
1to1 Media's Tom Hoffman sits down with Jeremy Sokolic, Senior Vice President of Marketing at LivePerson, to explore steps that companies can take to provide customers with digital customer experiences that can rival or even exceed the in-store experience.