Customer Insight | LiveEngage Platform

CallOut D.0 - D - LiveEngage Platform

LiveEngage Platform

D.0 - E - Platform Multi-channel

D.0-E_Multi-Channel Connections

Platform's Multi-channel Connections

Learn More

Using the LiveEngage platform’s multi-channel connections and unified reporting capabilities, you can fine tune how you are connecting with your customers. The LiveEngage platform enables you to capture information about prospects and customers from every touch point – and integrates all this disparate data into a focused, comprehensive picture of customer and prospect needs and the best way to engage them to produce your desired business outcome.

With new options that extend the reach and breadth of your engagement to be where your customers are – and get it done effectively in real time – LiveEngage empowers you to turn today’s challenges into tomorrow’s opportunities.

CallOut D.0 - G - Platform Main Page - Intelligent engagement is the key

Intelligent engagement is the key

LiveEngage is the leading platform for online, real-time intelligent engagement. Its powerful capabilities deliver new opportunities for businesses to create and capture value through more personal, relevant and meaningful connections:

CallOut M - E.1.C - APIs

LiveEngage APIs

Learn More

Data:
LiveEngage empowers businesses to know their customers and prospects. Assemble all the information you need to fully understand why a customer or prospect has come to your site, what they are looking for and what they need. LiveEngage brings together real time consumer on-site and off-site behavioral data with a broad set of consumer and business information, including historical, operational, demographic and third party data.

Intelligence:
LiveEngage enables personalized connections. LiveEngage applies proprietary analytics to its rich data set, enabling your business to connect intelligently with consumers through real-time targeting of engagement offers at any step in the customer lifecycle.

Infrastructure:
The LiveEngage platform is secure, scalable and reliable. The platform enables more than 8500 LivePerson clients globally to have secure, reliable connections with over 450 million people a month.

Platform console:
LiveEngage is holistic. LiveEngage provides businesses with an easy-to-use interface to enable and configure multiple types of engagement applications that facilitate connections across various touch points and screens. LiveEngage provides a holistic view of how these engagements are driving desired outcomes.

The LiveEngage platform is open

The LiveEngage platform provides our clients and partners with flexible APIs and a hospitable development and testing environment. You can easily enhance platform capabilities and develop new applications to extend and integrate LivePerson’s chat, voice and content solutions for social media, mobility, CRM, advertising and marketing.

Driving desired actions through meaningful customer connections. Right person. Right time. Right engagement channel.