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D.2 - A - Intelligence

D.2 - A - Intelligence

Intelligence

Intelligent Engagement Brief

Intelligent Engagement Brief

Download the LiveEngage White Paper on Rules-based targeting, segmentation and engagement. 

Driven by comprehensive and sophisticated, state-of-the-art intelligence, the LiveEngage platform  gives you the power to maximize the efficiency and effectiveness of every online interaction with your customers and prospects. Determine who among the thousands of visitors on your site to engage, at what time and through which channel. Match qualified visitors with the right engagement channel and offers. Deliver a consistent, meaningful visitor experience.

LivePerson’s advanced intelligence engine continuously monitors visitors, systematically applies rules and prioritization, and uses innovative predictive targeting methods that empower you to maximize the effectiveness of your engagements with website visitors — and turn growing numbers of interactions into greater business opportunities

D.2 - C - Analysis: Real-time scoring and segmentation

D.2 - C - Analysis: Real-time scoring and segmentation

Analysis: Real-time scoring and segmentation

Use the LiveEngage platform to apply advanced predictive technologies that leverage the rich real-time data it provides to score site visitors’ likelihood of taking specific action. These scores can be utilized to tailor the appropriate engagement application to the right visitor.

D.2 - E - LiveEngage Platform & segmentation

D.2 - E - LiveEngage Platform & segmentation

Prioritized Targeting

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The LiveEngage Platform also enables you to identify specific segments of visitors based on their attributes and onsite behavior and apply the appropriate engagement application to the specific segment.

Callout - M - E.1.A - Segmentation

Callout - M - E.1.A - Segmentation

Segmentation

Utilize the LiveEngage Platform to take either the real time scores or the defined segments of visitors and configure the right engagement application to those visitors.

Callout M - E.1.A - Targeting

Callout M - E.1.A - Targeting

Predictive Targeting

Intelligence, Analysis & Targeting