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The LiveEngage platform analyzes the data it collects about lead quality, visitor behaviors, conversion rates and comparative agent effectiveness to determine which visitors should be engaged in what channels, and what is needed for them to convert – and then prioritizes and routes them based on agent skill and availability. All of this is done in real time, while the visitor is still on your website, so the best opportunities receive appropriate and effective attention immediately.
LivePerson reporting gives you the tools you need to optimize your staffing:
The goal is to ensure the optimal operational balance of valuable opportunities and appropriately-skilled staff to pursue them to the most profitable effect.