site visits observed
live chat engagements
The LiveEngage platform collects comprehensive data about your customers and prospects from everywhere they connect, in real time. Whatever channels and devices your visitors use – web, chat, voice, search, mobile, tablet, kiosk, etc. – LivePerson captures the vital information you need to power efficient operations and capitalize on opportunities wherever and whenever they present themselves. The LiveEngage platform empowers you to really know and understand your customers.
And it doesn’t stop there. To wring the best result out of every interaction with customers and prospects, you have to have a clear view of their experiences with your agents, your company and the wider social community.
The LiveEngage platform also extracts, assembles and makes sense out of the wealth of information contained in your other systems and in third-party data, including:
Having all this information is only useful if you can make the necessary connections to produce real insight. By shaping the disparate data from all engagement channels and other sources into a clear, consistent structure, LivePerson shows you the big picture and empowers you to exploit the advantages in real time. The LiveEngage Platform makes this data easily accessible for you to pull into your own business intelligence tools
