site visits observed
live chat engagements
Customers communicate a lot about themselves and what they are looking for by what they “say,” by what they do, and even by where they choose to interact. LivePerson gives you the tools to capture and make sense of that information.
Every interaction is an opportunity for your customers and website visitors to ask and answer questions and voice their opinions and comments. You can learn a lot about your customers and their attitudes and objectives from:
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Everything your visitors do that brings them to your site tells you something important about who they are and what they want, and analysis of the actions they take while there can be even more informative. LivePerson records comprehensive data on visitor behavior:
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These days, it is standard practice for your customers to speak about your company and products not only to your agents but also to a worldwide community of potential fellow customers through user communities and social media like Facebook and Twitter. The LiveEngage platform also has capabilities for monitoring and responding to what your customers have to say anywhere online, including:
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Consumers themselves are by far the best authorities on what they want to buy, the characteristics of companies they want to do business with, the information they feel they need, and the way they want to interact online. Listening to your customers wherever and however they choose to communicate is the best way to understand and market to them. LivePerson provides powerful tools to help you do just that.
