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LiveEngage enables businesses to communicate with their customers through every type of engagement channel: voice, chat or content. And now, as your customers and prospects flock to new mobile devices and social touch points, LiveEngage puts your business right there with them.
Using our platform, you can tailor your connections in specific, relevant ways to each individual — chatting with one person, talking on the phone with another, giving someone a coupon for 10% off a potentially abandoned shopping cart, responding to an unhappy Tweet and enabling someone else to text message a question to a live agent.
All kinds of information from every engagement channel – chat, voice and content – and from every touch point – including mobile devices and social media – is brought together on the LivePerson Agent Console, where agents can view unified reporting across multiple LivePerson applications. This means they can visualize the context and history in real time, while they are engaged with a visitor, making each new engagement more productive and satisfying for your customers and for your business.
Extending LivePerson’s capabilities to encompass additional and evolving touch points makes it possible for you to communicate in the new ways your customers are growing to prefer. Structured not as a collection of products, but as a unified platform – with engagements in every channel tracked and reported in a unified way – the LiveEngage platform provides the framework for complete, effective engagement solutions that are far more than the sum of the individual parts.