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Our customers are recognizing that LP Chat is far more than an effective support tool-- it is becoming crucial to the way businesses are building and growing their customer relationships throughout the entire lifecycle. Steve Bozzo, CIO of 1800Flowers.com, shared, “By leveraging LivePerson’s customer engagement technology, we are able to maintain the high quality of support and service our customers expect from us, and to offer a very personal and efficient way to connect and engage with our customers online.”
Leading companies know the value that comes with creating a real-time connection when a customer needs it most, wherever they may be in their customer journey. “What we know from our customers is that sometimes they might just want the reassurance of knowing that another person is confirming what they read or what they should do next… it allows a much more human experience and that’s often reassuring and gives customers the confidence to actually complete something online... ” shared BskyB’s e-Experience Director.
Learn how leading businesses are leveraging LivePerson’s solutions to drive value across the entire customer lifecycle and impacting the broader customer experience.