LP Chat - Live Chat Software

8,500 customers around the globe, including the leading players in multiple industry segments  count on LivePerson live chat software to deliver secure, reliable connections with their customers.  We have been the dominant leader in the online chat space for over 10 years.  Our services deliver 99.95% uptime and are compliant with all major industry standards including SAS 70, PCI, etc.

LP Chat enables businesses to have pro-active, intelligent chats with prospects and customers across multiple channels and screens, wherever customers can be found, including websites, social media, and mobile devices. The intelligence is derived from a broad set of customer and business data, including historical, behavioral, operational, and third party data. Each interaction with our live chat software is based on proprietary analytics and a real time understanding of customer needs and business objectives, enhancing relationships and producing truly connected customers.

• Use intelligent business rules to deliver the right chat invitation to the right customer at the right time
• Display click-to-chat buttons so customers and prospects can request to chat whenever they need help
• Monitor visitor activity in real time and push proactive invitations to chat – e.g., when they show signs they are about to abandon an order or their shopping carts reach a certain value
• Address concerns and questions immediately, while visitors are still on your site
• Push web pages and offers that open on the chatter’s desktop
• Provide your agents with detailed information about the chatter -- including customer records, geographic location, what search engine or marketing campaign they came from
• Provide hands-on assistance with text-highlighting and co-browsing capabilities
• Seamlessly transfer chats to other agents such as second-level support
• Integrate easily with the LiveEngage platform to provide additional connection options including voice and content
• World-class reporting provides the information you need to optimize conversion and customer support

LivePerson offers a range of live chat software and solutions to suit the business needs of every kind of company, from smaller operations with limited contact resources all the way up to high-traffic enterprises with dedicated contact centers.