chat-contact_block

Bookmark and Share Print Page

CallOut C.1.13 - A - LivePerson reports and data mining

CallOut C.1.13 - A - LivePerson reports and data mining

LivePerson reports and data mining tools organize and deliver the critical data you need to focus sales and marketing activities and maximize the success of your business.

LivePerson world-class chat reporting covers the entire customer experience — from first visit through conversion and customer support.  Our reports deliver a wealth of information, including chat transcripts, operational data, and agent utilization and customer satisfaction rates. You get a full and actionable picture of online interactions, and opportunities to measure and verify the value of your engagement channels:

CallOut C.1.13 - B - Weekly Scorecards

CallOut C.1.13 - B - Weekly Scorecards

Provide a comprehensive view of activity on your site, allowing quick identification and response to trends. You can quickly see important measures of efficiency and effectiveness, customer satisfaction, and conversion rates among visitors.

CallOut C.1.13 - C - Funnel Reports

CallOut C.1.13 - C - Funnel Reports

Funnel Reports

Provide information about all the visitors to your site, and answer your specific questions about the behavior of those engaged by chat. For example, of all the visitors who came to your website, how many matched a target visitor profile you defined? Of those targeted visitors, how many were invited to engage in chat or offered specific content? Of those, how many accepted the invitation or acted on the content offer?  Funnel reports also provide full conversion data — on leads generated, sales completed and service needs resolved.

CallOut C.1.13 - D - Real-time data mining

CallOut C.1.13 - D - Real-time data mining

Real-time data mining

LivePerson data mining feeds customizable dashboards that summarize operational data in real time, enabling call center managers and marketers to make and immediately implement productive operational decisions that:

  • Optimize agent utilization
  • Route visitors to the channel most likely to produce positive results
  • Increase visitor satisfaction
  • Drive incremental sales performance and retention rates

CallOut C.1.13 - E - Data

CallOut C.1.13 - E - Data

Data
Data
Analytics
analytics

Reporting

CallOut M - F.3.B - Tagline

CallOut M - F.3.B - Tagline

Creating meaningful customer connections.

 

Right person. Right time. Right channel.