Why reinvent the wheel? Avoid spending years attempting to learn and replicate best practices in enterprise chat and instead leverage the most knowledgeable experts in the field to run your program for you!
With LivePerson’s Pay-for-Performance managed services, we combine our latest technology solutions with the industry’s most experienced chat program managers to deliver the results you are looking for. Our managers have experience delivering exceptional results with enterprise chat programs at every point of the customer lifecycle. We help you determine the best way to deploy chat on your site and to intelligently engage your visitors based on similar deployments with leaders in your industry. We then leverage our global portfolio of the most experienced chat contact centers to ensure a world-class customer experience.
Best of all, we offer all of this virtually risk-free. Fees for the service are based on our achievement of the performance goals you establish for the program. Whether the goal is sales/acquisition, onboarding, collections, customer service/technical support, or saves/retention, we can align the technology and expertise with the right labor to deliver the best possible results.
Best-of-class solutions – LivePerson uses real-time, behavioral targeting to engage the right visitors on your website and drive interactions that meet your defined program goals.
Turnkey sales channels staffed with certified sales agents – LivePerson takes primary responsibility for agent performance, including training, scheduling, and sales coaching.
Turnkey program management – LivePerson assists with defining your enterprise’s program goals, and then measures results on an ongoing basis, making incremental adjustments as necessary to optimize results.