For companies looking for a fast, effortless, and inexpensive way to maximize the value of their online chat program, Analytics Driven Engagement (ADE) leverages website analytics data to control where and when proactive chat invitations are most likely to yield the greatest results.

ADE analyzes data such as page views, navigation paths, bounce rates, and entry and exit points, and creates business rules that allow your agents to chat with those visitors who are most likely to generate the greatest revenue, at any given time.  Clients using ADE with their LP Chat program have experienced dramatic results.

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Has a visitor ever been unable to complete a chat?  What if there were an easy way to continue a chat over a mobile device?  Or what if the user could easily re-connect with the same agent at a later time?
 
With this new innovation, re-connecting with a chat agent is simple:  a limited-use link is emailed to the customer, allowing the customer to re-connect with the agent via another device or at a later time or date.  The result is a superior customer experience and more efficient use of agent time.  To learn more, contact us.

Now you can bring live chat to places and situations never before possible!  Wherever you can print a QR code or place a hyperlink, a chat can be initiated.  Perhaps it’s a QR code placed on a display ad or product documentation, or a link placed on a blog or social media site.  The possibilities are virtually endless.
 
To learn more about bringing chat to wherever your customers and prospects are, contact us.

Third-party intelligence applications integrated with LP Chat offer an extra layer of visitor data and information right in the agent console.  For example, by working with API partner Demandbase, clients are provided real-time identification of the visitor, including company, industry, office location, size, account status, and much more.  This information allows the chat to be re-prioritized and routed to the most appropriate agent, and allows the agent to engage with the visitor at a deeper and more effective level.

Learn more through a video case study featuring Adobe Systems.