live-engage

Chat

The most advanced, most reliable live chat in the industry

Live chat is consistently a favorite engagement type among both customers and businesses, alike. Customers like being able to quickly reach an agent without having to leave the website, let alone having to pick up a phone and navigate a time-consuming IVR. For businesses, the benefits intelligent, live chat through LiveEngage are many, including:

  • 20% increases in conversions
  • 35% increases average order values
  • 25% reductions in handling costs
  • 80% to 90%+ customer satisfaction scores
  • Increased first contact resolution rates
  • Improved agent productivity
  • Deeper customer relationships that drive increased lifetime value

For both sales and service applications, meaningful connections are created by personalized, human interactions, and are delivered at a fraction of the cost phone or email contact. And even since the time LivePerson introduced live chat in 1995 and launched an industry, the demand for chat remains stronger than ever! Over just the past three years, chat usage has increased by 24% for customer service. (Forrester, January 2013)

Key features

  • Through its extensive intelligence capabilities that examine customer behaviour, customer data, and even web analytics and SEM data , LiveEngage will proactively deliver the right chat invitation to the right customer at the right time—e.g. when a customer show signs of abandonment an order, or if his/her shopping cart reaches a certain value.
  • Chat buttons can be displayed whenever agents are available, allowing customers to initiate chat engagements whenever and wherever they need help—from their desks, smartphones, or tablets.
  • Push web pages and offers that open on the customer’s desktop.
  • Provide your agents with valuable, detailed information about the customer—including customer records, geographic location, what search engine or marketing campaign they came from, etc.
  • Complete CRM integration
  • Automatic call distribution
  • Provide hands-on assistance with text-highlighting and co-browsing capabilities
  • Seamlessly transfer chats to other agents such as second-level support
  • Extensive agent tools
  • Design your own chat buttons and invitations. Customized creatives are a snap with the Engagement Studio.
  • Extended capabilities through LivePerson’s extensive and rapidly-growing partner and developer community

Plus

  • Personalized deployment services
  • Dedicated success manager
  • 24/7 online support
  • Best-in-class data security

LP Chat Block 2014

 

Related Resources

Data Sheets

LiveEngage Datasheet

LiveEngage is the most effective solution for online, real-time digital engagements.
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Datasheets - for Sidebar

LiveEngage Datasheet

LiveEngage is the most effective solution for online, real-time digital engagements.