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C.1 - B - Make the most of your online presence

C.1 - B - Make the most of your online presence

LP Chat is Now Part of LiveEngage

Companies make huge investments driving traffic to their sites. But typically, they spend relatively little to convert their hard-earned traffic once they’ve arrived.  The result is that, on average, approximately 2% of traffic actually becomes paying customers.

If your visitors cannot quickly find what they’re looking for, they know that your competitors are only one click away.

LiveEngage enables you to connect and engage with your customers, 24 hours a day, seven days a week.  Through a real-time understanding of each visitor’s needs and potential value, LiveEngage is able to deliver the most cost-effective type of engagement—chat, content, or voice (optional)—at the right time, and with the right messaging.

You can target visitors based on your own industry experience as well as intelligence acquired through Google Analytics and Google AdWords.  LiveEngage enables you to treat visitors as individuals, guiding them towards the goal, be it providing exceptional service, driving online sales, or generating leads.

Lift conversion rates by 20%, Increase average order value by 35%, Reduce support costs by 25%

C.1 - C -Partner with a proven, experienced market leader with deep industry expertise

C.1 - C -Partner with a proven, experienced market leader with deep industry expertise

Superior Intelligence and Segmentation

The Right Engagement at the Right Time: Segmentation, Keyword-Based Targeting, Web Analytics-Based Targeting, Predictive Intelligence, Third Party IntelligenceStronger engagements start with superior intelligence. Through its open design and connectivity with your business data, LiveEngage combines real-time, on- and off-site visitor behavioral data with a broad set of customer and business data, including historical, opera­tional, demographic, and third-party data, enabling LiveEngage’s proprietary analytics engine to target visitors with a compelling engagement opportunity at any step in the conversion funnel and throughout the customer lifecycle. The result is a highly-relevant, personalized visitor experience, delivered through the most appropriate engagement type—chat, voice, content, video chat—wherever your customers are—website, off-site, mobile, social.

C.1 - E - How It Works

C.1 - E - How It Works

Better Results through Better Engagement

Multi-Channel Engagement: chat, voice, content, video chat

Better engagement is not just about volume. It’s about understanding the customer’s needs. It’s about the right type of engagement at the right time. It’s about optimizing the utilization and skills of your sales and service teams. It’s about creating highly-relevant experiences that will delight your customers, both old and new, building and strengthening relationships that drive lifetime value. 
LiveEngage offers a multi-channel, multimedia engagement platform, integrating chat, voice, content, and video chat. Anytime, anyplace, on your website or off. Translation tools can extend your geographical reach, while knowledgebase and virtual agent tools can extend your business hours.

C.1 - F - Find the chat solution

C.1 - F - Find the chat solution

Wherever your customers are- website, mobile, social, off-site, offline

By combining rich media and incorporating a wide range of collaboration tools, LiveEngage is able to create a visitor experience that rivals communication in a face-to-face setting. Conversations can seamlessly switch across channels, files and screens can be shared, videos, maps and images can be displayed. Need to continue the conversation later? Re-connection with the same agent is easy. Want to collaborate on a whiteboard? No problem—LiveEngage will make it happen.

C.1_H_Key Capabilities

C.1_H_Key Capabilities

Key Capabilities
  • Engage across all channels. Increase your results through true multi-channel engagement:chat, voice, content, and video (optional).
  • Design your own buttons, invitations, and banners. Customized creatives are a snap with the new Engagement Studio.
  • Optimize agent productivity. Measure your results and optimize productivity through enhanced reporting.
  • Create more personalized experiences. Drive results by delivering targeted intent-driven content to segments you define.
  • Increase your conversions, AOVs, and CSAT. More engagements without increasing your staff.
  • Engage customers wherever they are. Provide exceptional mobile chat experiences through mobile apps and sites.COMING SOON
  • Increase your search marketing ROI. Engage your search traffic with intelligent post-click personalization.

C.1.55_LE_Datasheet

C.1.55_LE_Datasheet

LiveEngage Datasheet
LiveEngage Datasheet
Download PDF
  • Better control of your customer engagement program. Manage your LivePerson account through an easy-to-use, self-service portal.
  • Automate and optimize your engagement rules. Use your web analytics to take the guesswork and on-going burden out of creating and maintaining rules.COMING SOON

Plus

  • Personalized deployment services
  • Dedicated success manager
  • 24/7 online support
  • Best-in-class data security

CallOut M - F.3.B - Tagline

CallOut M - F.3.B - Tagline

Creating meaningful customer connections.

 

Right person. Right time. Right channel.

LP Chat is Now Part of LiveEngage