Why Choose LP Chat

Founded in 1995, LivePerson is the largest and most experienced provider of commercial live chat solutions. LP Chat is built on a deep understanding of consumer behavior and industry best practices, empowering you to engage the right visitor, at the right time, with the right agent. From one-person operations to large enterprises, LP Chat solutions fuel online success.

LivePerson hosts nine million chats and monitors more than one billion visits each month across 8,500+ large-scale enterprise and SMB customers.

Companies using LP Chat solutions realize:

• 20% increase in online sales
• 25% reduction in service costs
• 35% increase in average order values
• 80% or greater customer satisfaction rates

Read more about how we've helped drive results for our customers.

LivePerson servers are designed and maintained to the highest standards. The same high-performance platform supports LP Chat clients of all sizes – from small businesses to the largest enterprises.  We are proud to have achieved 99.5% uptime for the years 2008-2010. Quick web page loads and response rates are the norm, enabling the highest agent productivity and the best visitor experience.

No other provider can match the LP Chat feature set, which includes tools for campaign optimization, queue management, ROI assessment, and agent evaluation and development. Only LivePerson provides insight into how every visitor arrived on your site (paid search, online banner, etc.) and whether they're repeat visitors and chatters. We track and report visitor city and country, the value of items in the shopping cart, and any other visitor attribute that's important to you. You can also access visitor interests based on pages viewed, items in cart, or forms completed. Visitors benefit from an enhanced user experience, including proactive chat invitations, local language support, full desktop sharing, and more.

Fact: people who chat are three times more likely to make a purchase. That's why LivePerson makes it possible for you to chat with potential prospects in the places on the Web where they congregate to make decisions – blogs and consumer comparison and review sites. With LivePerson, you can include chat buttons in your online banners, e-newsletters, search engine results pages, and more.

Integrate LP Chat with any Web-based CRM tool to provide online personalized assistance to your valued customers while they're on your site. Our Google Analytics integration feature allows you to combine LivePerson statistics with the powerful Google Analytics reporting engine in order to assess and report on the ROI of your live chat channel. And you can also integrate LivePerson with other Web-based systems such as inventory and warehouse.

Delivered on demand, our hosted chat solutions offer lower deployment costs, lower cost of ownership, and simpler upgrades than packaged software. While purchasing a software-based chat product might sound financially reasonable, remember to consider the overhead costs of owning that software:

• Upfront investment in dollars and time
• Additional hardware (servers, backup equipment)
• Additional bandwidth
• IT resources needed to install, maintain, and back up the system

LivePerson is a no-risk proposition. Pay as you go, and all upgrades are automatic and free.

We're here for you when you need us. LP Chat technical support is free and always available. Although most live chat providers place limits on support, we think it’s too important for that. Our whole purpose is to help you succeed online, and we won’t allow a technical issue to get in your way.

LivePerson is committed to the security of LP Chat services, customers, and data. Our dedicated team works tirelessly to maintain the highest levels of security throughout LivePerson's entire operation. LivePerson is audited by a third-party, Big Four firm each year, and we are SAS70 Type II certified. In addition, the LP Chat application and our network undergo security penetration tests on a regular basis. As a result, some of the largest financial institutions in the world trust LP Chat with their business.

Finally, LivePerson is a successful, publicly-traded company (Nasdaq: LPSN) with healthy financials. Don’t take a risk on an unproven vendor that could go bankrupt – you could experience data loss, or even worse, your valuable data could be compromised.

View LivePerson's latest financial results.