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LP Email ensures efficiency in managing and responding to customer emails and submitted forms. All incoming email messages are received in a central location. LP Email then assigns and routes each one to the appropriate person or department based on rules and conditions you set to reflect your company's workflow and processes.
With every new inquiry, LP Email automatically creates a ticket with a unique ID number and sends an acknowledgement to the email address that submitted the inquiry. All follow-up correspondence is stored with the record ticket ID, ensuring that any agent who responds to that customer has the complete history at his or her fingertips.
Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer email correspondence quickly and efficiently.