- The Connected Customer Blog
- Industry Solutions
- Products and Services
- Platform Capabilities
- News and Events
- About LivePerson
Today’s online businesses have no shortage of customer data: chat transcripts, emails, call recordings, CRM notes, web analytics, survey data, social media including blogs, Facebook, and Twitter… But despite the extraordinary amount of data available, translating this information into holistic, accurate, and actionable insights eludes most organizations.
LP Insights combines your chat transcripts with all forms of structured and unstructured data, and delivers actionable insights that empower a wide range of management initiatives across the enterprise. In a quantum leap over existing transcript analysis and reporting processes, LP Insights monitors, measures, and makes sense of customers’ words, behavior, reasons for contact, buying patterns, and sentiments, delivering turn-key intelligence to your desktop, in near-real-time.
Through built-in data connectors to Lithium, NM Incite’s Buzz Metrics, and Radian6, as well as direct API connections to Facebook and Twitter, create a “listening” platform that enables a deeper understanding of how customers perceive your brand. Compare these insights to your internal conversations, and immediately see where and how social media is truly influencing your bottom-line.