LP Insights

LivePerson’s text analytics platform delivers a unique level of customer experience intelligence and provides a foundation for your business management strategies. Now your business can take full advantage of the insights hidden in your customer conversations. With LP Insights, LivePerson provides a powerful set of new business intelligence tools that enable you to extract and act upon all the valuable information your customers and agents are sharing – to improve customer experience and lift your sales and service results.

LP Insights monitors, measures and makes sense of both structured – survey results and key performance metrics, for example – and unstructured data – customers’ words, behavior, reasons for contact, buying patterns and sentiments. The output, delivered to your desktop through our web-based Insights Portal, is the comprehensive, quantitative, qualitative and actionable intelligence you need to power your customer experience management initiatives:

• Capture, correlate and analyze both structured and unstructured data
• Visualize data patterns and trends on web-based dashboards
• Develop product, process and program improvements
• Continuously measure results

The LP Insights platform and dashboards are built to enable prompt identification of key trends and opportunities for improvement:

Augment your view with the addition of both internal and external text sources. Take advantage of our built-in data connectors to Lithium, NM Incite’s Buzz Metrics and Radian6 – and direct API connections to Facebook and Twitter – to create a “listening” platform for deeper understanding of how customers perceive your brand.