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LP Knowledgebase turns your list of frequently asked questions into a powerful self-service database – quickly providing website visitors with the answers they seek while lowering your service costs by up to 35%. But that’s not all. LP Knowledgebase integrates with other LivePerson communication channels to allow seamless escalation of visitor inquiries, when necessary. And it gives your agents sophisticated intelligence about visitor behavior and needs so that they can resolve escalated requests both knowledgeably and efficiently.
With LP Knowledgebase, your website visitors can find immediate answers to their product and service questions using a powerful combination of dynamic FAQs, category and product browsing features, and advanced search technology. They can search not only on relevant keywords, but also by submitting natural language questions. Results can be printed or forwarded by email.
If visitors don't find the exact information they're seeking, the LP Knowledgebase system offers them seamless escalation to your assisted service channels – email, live chat or voice. Through the LivePerson Agent Console, your agent can view the sequence of events leading up to the escalation – including searches, browsing and knowledgebase articles viewed. These insights enable your agent to quickly identify and address the visitor’s exact interests and concerns.
LP Knowledgebase is easy to set up and maintain – you don’t have to be an HTML programmer to put it to work on your website.