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C.9.1 - A - Optimizing the value of intelligent engagement

C.9.1 - A - Optimizing the value of intelligent engagement


All of LivePerson’s products are backed by our total commitment to delivering value to your business through intelligent engagement with the connected customer.  To ensure the success of your LivePerson deployment, and to help you achieve your ambitious goals for growth, profitability and operational efficiency, we provide world-class professional services. Our Global Professional Services teams bring a wealth of experience and insight to the identification, creation and execution of strategies to more effectively capitalize on your best sales and service opportunities.  These teams stand at the ready to assist in driving your success during both initial implementation and ongoing management of your solution.

C.9.1 - B - Implementation Packages

C.9.1 - B - Implementation Packages

Implementation and Performance Management Packages

Our Implementation team works with every new LivePerson client to facilitate successful deployment of your solution. During the initial optimization period, we ensure that the program meets and exceeds your expectations for return on investment – increasing lead generation and sales, boosting customer satisfaction, and reducing costs. 

Click below to explore how LivePerson Global Professional Services can help you across your customer lifecycle.

C.9.1 - C - Comprehensive services packages

C.9.1 - C - Comprehensive services packages

Expert services packages

After your initial launch and optimization, LivePerson Business Consultants remain available to you.  They can analyze your current programs and processes, then custom-develop and help you execute and refine initiatives that enhance the business value of your LivePerson solutions.  You may take advantage of these services as part of your initial deployment and for ongoing optimization of your program. Expert services are provided in these main areas: 

  • Operations – Increase the efficiency and effectiveness of your existing workforce
  • Engagement – Improve engagement throughout the customer lifecycle
  • Creative/Content – Enhance brand recognition and optimize channel usage
  • Training – On-board new agents and boost performance
  • Integration – Add intelligence and extend the reach of your brand
  • User Experience Testing – Optimize your site and channels for maximum results and customer satisfaction

Callout - F.1.C - PS Our People

Callout - F.1.C - PS Our People

Success Managers/ Program Managers

  • Design and engagement strategy
  • Industry expertise by vertical
  • Optimization for ROI
  • Performance optimization
  • Trusted advice

Certified Experts and Trainers

  • Subject matter expertise
  • LP University
  • Train the Trainer

Technical Deployment Engineers and Solution Architects

  • Integration specialists
  • Developer support
  • Technical solutions

Global Professional Services