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C.9.15 - A - Develop customer evangelists.

Develop customer evangelists. We can help you optimize the retain/invest stage of the lifecycle.

Leveraging customers as brand ambassadors infographic

LivePerson Global Professional Services help you to humanize the online experience and provide assistance comparable to or surpassing an in-store visit. Track your customers across channels and reach them with the right message at the right time. Create a loyal community of users to organically promote your brand.

CallOut C.9.15 - C - Ask yourself...

Ask yourself...

Are my customers acting as evangelists for my brand?
Am I satisfied with my site conversion rate?
What have I done to drive average order value higher?
How effective am I in driving higher sales with lower cost per acquisition?
Do I know where my customers are and what they are saying? Am I able to act on it?

CallOut C.9.15 - D - Key strategies and initiatives

Key strategies and initiatives

Deliver your brand promise
Provide a premium customer experience
Deliver a consistent and connected experience across all channels (store, catalog, online, social, mobile)
Improve quality of connected customer satisfaction
Improve Net Promoter scores
Monitor customer interactions and engage those who have had poor experiences in real time with knowledgeable customer support resources
Target customers for affinity program membership and increase enrollment

CallOut C.9.15 - E - Brand ambassadors implementation package

Packages

Brand Ambassadors Implementation Package

Diagnostic of customer lifecycle across the connected customer channels
Code and rules to identify behavior – right customer, right time, right channel
Targeted content
Launch testing assistance
LivePerson product and e-skills training for managers and agents
Liveperson channel cultural training of your stakeholders and customers to promote education and usage of new channels

Brand Ambassadors Management Package

Community and forum guidance by the experienced LivePerson community team
Optimization and results review meetings with your personal business consultant expert
Rules analysis to ensure you are targeting and segmenting customers for maximum impact
Agent stack ranking analysis to assist in coaching and agent development
Data-mining of chat transcripts to assess and improve experience with the brand
Recommendations on integrations with social media monitors to provide immediate response to brand ambassadors and assassins