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CallOut C.9.14 - A - Gain deep insights into customers in your market

CallOut C.9.14 - A - Gain deep insights into customers in your market

Better understand your customers. We can help you optimize the target/evaluate, convert/buy, onboard/receive, support/resolve and retain/invest lifecycle stages.

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LivePerson Global Professional Services provide you with direct, measurable access to what your customers are thinking, feeling and doing.  Use this knowledge to help your managers, your agents, and your business improve and target areas of opportunity.  Hear the true voice of your customer, listen and act on it.

C.9.14 - C - Ask Yourself

C.9.14 - C - Ask Yourself

Ask Yourself...
  • What can I do to better assess and act on connected customer feedback in real time?
  • Am I still doing ad hoc transcript analyses that may or may not be statistically relevant?
  • Am I applying what I learn from customer feedback in a way that meaningfully impacts my business?

CallOut C.9.14 - D - Key strategies and initiatives

CallOut C.9.14 - D - Key strategies and initiatives

Key strategies and initiatives
  • Leverage chat as an early warning system for system issues, downtime, etc.
  • Proactively communicate system issues, downtime and remedies in real time,  cost effectively, and with  targeted content
  • Analyze customer conversations to provide a feedback loop for customer service effectiveness, buying behaviors and sales performance
  • Determine trends in the competitive landscape through analyzing customer conversations about your competitors

CallOut C.9.14 - E - Gain deep insights implementation package

CallOut C.9.14 - E - Gain deep insights implementation package

Packages
Gain deep insights implementation package
  • Pre-launch discovery
  • Sentiment and category model building and tuning
  • Reporting and dashboard access
  • Product, portal and reporting training for key stakeholders
Gain deep insights management package
  • Optimization and results review meetings with your personal business consultant expert
  • Rules analysis to ensure targeting and segmenting of customers for maximum impact
  • Agent stack ranking analysis to assist in coaching and agent development
  • Data mining of transcript analysis, survey and site behavioral data to assess trends and determine mitigation/optimization
  • Virtual focus groups

Gain deep insights into customers in your market