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C.9.1.1 - A - Intro

Drive new customer acquisition and sales results from your website and beyond. We’ll help you optimize the target/evaluate and convert/buy lifecycle stages.

LivePerson Global Professional Services can help you drive new customer acquisition and sales results from your website and beyond. Our tried and true experience in increasing conversions of new customers and driving up revenue per transaction has worked for thousands of customers. Put it to work for you.

C.9.1.1 - B - Ask Yourself...

Ask yourself…

How effective am I in attracting new customers both on my site and across the connected customer network?
Am I satisfied with my site conversion rate?
What have I done to drive average order value higher?
How effective am I in driving higher sales at lower cost per acquisition?

C.9.1.1 - C - Key strategies and initiatives

Key strategies and initiatives

Improve quality and quantity of website traffic	Improve rate of conversion and order value
Merchandise for results	Segment your customers to drive sales

C.9.1.1 - D - Acquisition implementation package

Acquisition Implementation Package

Diagnostic of site and sales process across the connected customer
Code and rules to identify behavior – right customer, right time, right channel
Targeted content
Conversion variables for accurate measurement of incremental conversions
Launch testing assistance
LivePerson product and e-skills training for managers and agents

Acquisition Management Package

Optimization and results review meetings with your personal business consultant expert
Rules analysis to ensure you are targeting and segmenting customers for maximum impact
Staffing review to ensure you are adequately staffed to meet your opportunity
Recommendations for targeting critical customers during off hours or when understaffed
Agent stack ranking analysis to assist in coaching and agent development
Data mining of chat transcripts to assess and improve agent performance