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CallOut C.9.13 - A - Create a preferred brand relationship

CallOut C.9.13 - A - Create a preferred brand relationship

Create a preferred brand relationship with your customers to maximize their lifetime value. We can help you optimize the onboard/receive and retain/invest lifecycle stages.

Maximize Live Time Value Infographic

LivePerson Global Professional Services can help you make the most of those customers you have worked so hard to attain.  Create a “preferred brand” relationship with your customers, leading to higher sales, better retention and greater satisfaction.

CallOut C.9.13 - C - Ask yourself…

CallOut C.9.13 - C - Ask yourself…

Ask yourself…
  • What am I doing to keep my customers longer?
  • How can I decrease customer churn?
  • Am I creating environments where customers are compelled to buy multiple products?
  • How many of my customers are repeat customers?  Am I driving self sufficiency on their return visits?

CallOut C.9.13 - D - Key strategies and initiatives

CallOut C.9.13 - D - Key strategies and initiatives

Key strategies and initiatives
  • Increase the value of each customer
  • Engage customers in the process of cancelling online and prevent attrition
  • Increase the length of customer relationships
  • Optimize the contract renewal/extension process
  • Enrich and deepen the quality of customer relationships
  • Implement customer “win back” programs
  • Target customers for affinity program membership and increase enrollment
  

CallOut C.9.13 - E - Maximizing lifetime value implementation package

CallOut C.9.13 - E - Maximizing lifetime value implementation package

Packages
Maximizing lifetime value implementation package
  • Diagnostic of existing customer lifecycle
  • Content, channels and rules targeted to engage customers based on behavior and product for cross-sell on complementary products and services
  • Content, channels and rules targeted to engage customers in the process of cancelling, to drive connection and prevent attrition in real time
  • Launch testing assistance
  • LivePerson product and e-skills training for managers and agents

 

Maximizing lifetime value management package
  • Optimization and results review meetings with your personal business consultant expert
  • Rules analysis to ensure targeting and segmenting of customers for maximum impact
  • Agent stack ranking analysis to assist in coaching and agent development
  • Data mining of chat transcripts to assess and improve customer responsiveness
  • Cross-sell, up-sell and retention coaching for managers and agents

 

Maximize the lifetime value of customers