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CallOut C.9.24 - A/B - Training

CallOut C.9.24 - A/B - Training

Training iconLivePerson Global Professional Services help you build and manage an effective group of agents to engage with your customers and prospects online. Far beyond simply training new agents on the platform, LivePerson training consultants provide the guidance you need to create a true center of excellence, with agent performance that builds a world-class customer engagement experience across the lifecycle.

CallOut C.9.24 - C - Ask yourself...

CallOut C.9.24 - C - Ask yourself...

Ask yourself…
  • Do I have a new set of agents?
  • How long has it been since I invested in training my agents?
  • Are my agents meeting their satisfaction, first contact resolution and conversion targets?
  • Is my growing program ready to become a center of excellence?
  • Would my team benefit from LivePerson certification?

CallOut C.9.24 - D - Key strategies and initiatives

CallOut C.9.24 - D - Key strategies and initiatives

Key strategies and initiatives
  • Bring a new agent pool online
  • Train new agents on the platform
  • Refresh and sharpen the skills of current agents
  • Re-energize and motivate your agent pool
  • Create a program management office
  • Introduce new campaigns and initiatives
  • Dramatically improve agent performance

    • Conversions
    • Average order volume
    • Customer satisfaction rate
    • First-contact resolution

CallOut C.9.24 - E - Training consulting offerings

CallOut C.9.24 - E - Training consulting offerings

  • Extensive library of online tutorials for self-paced learning
  • Product training delivered your way – self-paced, remote, in person
  • E-skills and sales training delivered remotely or in person
  • Train the trainer programs for greater self sufficiency
  • Program management offerings to build powerful operations
  • Code and rules training for greater deployment self sufficiency
  • Customized portals to train agent teams at mass scale

For more details, check out our Product Training page.

Training Services