Home|Products and Services|Services|User Experience Consulting
Bookmark and Share Print Page

User Experience Consulting

CallOut C.9.26 - A/B - Services - User Experience

CallOut C.9.26 - A/B - Services - User Experience

Image for User ExperienceLivePerson User Experience consulting services identify and help you implement best practices to streamline and optimize user experience at every digital touch-point where your customers and prospects interact with your brand. Gain insight into current user behavior with our user-centric market research tools and analysis.  Find out what adjustments to make to consistently and effectively engage across all channels, provide the most helpful content, improve customer satisfaction, and maximize ROI.

C.9.26 - C - Ask yourself...

C.9.26 - C - Ask yourself...

Ask yourself…
  • Who are my visitors, how are they behaving, and what are their objectives?
  • Am I delivering a holistic and consistent experience of my brand at every user touch-point? Website? Mobile? Chat? Email?
  • Is the content relevant for my audience?
  • How well is each engagement channel performing?
  • Where are the biggest stumbling blocks that keep users from taking action?

CallOut C.9.26 - D - Key strategies and initiatives

CallOut C.9.26 - D - Key strategies and initiatives

Key strategies and initiatives
  • Build reliable archetypes and personas that accurately represent your customers
  • Evaluate and optimize content and functionality based on relevance to customers
  • Create a consistent brand experience across all channels
  • Identify opportunities to streamline the user experience and remove potential barriers to desired actions
  • Optimize button placement and chat invitation strategies based on real-time behavioral insights
  • Devise other plans and processes to make the site more successful

CallOut C.9.26 - E - Customer engagement consulting offerings

CallOut C.9.26 - E - Customer engagement consulting offerings

  • Customer engagement strategy and design
  • Task flow analysis
  • Use case optimization
  • Heuristic reviews of user experience on web properties
  • Usability analysis and testing
  • Wireframe mockups of user interface to support implementation planning