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Liveperson’s Product Learning group provides you with the necessary training to get your solutions up and running quickly and smoothly. Enhanced training services help you get the maximum return on investment and optimized program results across all LivePerson channels. LivePerson offers training for developers, administrators, marketers, team leaders and agents, providing self-paced and instructor-led training to help you implement and manage your solutions.
We offer learning solutions tailored to the needs of both the size and complexity of your deployment:
"The Essential Learning Solution, designed for small business customers with low-to-moderate traffic, consists of self-paced learning options.
LivePerson’s Essential Learning Solutions provide self-paced training, knowledgebase articles and a comprehensive Getting Started Learning Path directly available from the LivePerson Customer Center, all designed to make you self-sufficient and proficient at using and managing your LivePerson solution.
Customer Center: A customized web portal, accessible via your account only. This portal serves as a one-stop shop that host online content and provides additional access to support services, community, product release, beta program and downloads application.
Web-based Training: Self-paced online flash tutorials for agents and administrators that teach you how to use your LivePerson solution.
Getting Started Learning Path: You have also access to a comprehensive learning path that will help you get started with your solution.
Knowledgebase: Searchable online articles that provide administrators and agents with how-to guides, known issues articles and troubleshooting information.
Show me an example.
Technical Documentation: User Manuals, Datasheets and best-practice guides for your solutions.
Show me an example.
SURA Engagement Remote Webinars*: Schedule Live Sessions with LivePerson Training experts and learn how to effectively use your LivePerson solution using the SURA methodology. This solution is designed to prepare your agents use your LivePerson solution in order to effectively engage visitors on your website and increase sales/leads generated, as well as improve customer satisfaction.
*Available for Chat solution only
The Enabled Learning Solutions are designed for customers who want to be self-sufficient and manage their Chat program. With this solution, you will have access to self-paced content, remote webinars and instructor-led training courses. This solution is designed to achieve maximum results with your LivePerson products.
Customer Center: A customized web portal, accessible via your account only. This portal serves as a one-stop shop that host online content and provides additional access to support services, community, product release, beta program and downloads application.
Web-based Training: Self-paced online flash tutorials for agents and administrators, designed to teach you how to use your LivePerson solution.
Getting Started Learning Path: A comprehensive learning path to help you get started with your solution.
Knowledgebase: Searchable online articles to provide administrators and agents with how-to guides, known issues explanations and troubleshooting information.
Show me an example
Technical Documentation: User manuals, datasheets and best-practice guides for your solutions.
Show me an example
E-Skills On-Site Training Course: A course designed to prepare your agents to use your LivePerson solution in order to effectively engage visitors on your website and increase sales/leads generated, as well as improve customer satisfaction.
Click here to download our training catalog.
Refresher SURA Engagement Remote Webinar**: A course designed to refresh your agents’ knowledge and enhance their skills in applying the SURA methodology when using LP Chat.
Essentials of LivePerson Administration: An instructor-led course held at LivePerson’s offices, which offers an introduction to LivePerson products and basic administrative tasks. Learn how to use the LivePerson Admin Console to manage users and permissions for your account, schedule the necessary reports to be delivered to your inbox, and customize content for your agents.
Fundamentals of Program Management: A three day instructor-led course held at LivePerson’s office that is designed to provide you with the proper tools to efficiently run the LivePerson online engagement program in your organization. Learn how to integrate the LivePerson reports and tools into your daily, weekly, and monthly task calendar, to ensure that you meet your KPIs and benchmark goals. This knowledge will enable you to make conscious, strategic decisions on the future.
Click here to learn more about this course
Click here to learn more about Product Learning team
** For pricing information, contact lptraining@liveperson.com
The LivePerson Product Learning group creates customized training solutions for large enterprise customers with multiple call centers in multiple locations. Customized training provides practical and professional training options aligned with your business mission, values and goals. LivePerson customized training is developed to meet your organization’s specific needs and objectives.
Click here to see our Custom-Made Self-Paced Learning Solutions brochure
Click here to learn more about the Product Learning team
What do you get?
A two-sided page delivered as a printable PDF file. This PDF file contains a structured summary of the most common tasks that agents need to perform. Simplify and speed-up the implementation process, as well as new hire training, by providing agents with all the necessary information in one place. They can post it next to their workstation for quick reference.
Online quizzes and questionnaires, containing a pool of 50 questions designed to test agents’ knowledge on the topics covered in the agent web-based training. Maintain a standard of excellence by measuring and analyzing your agents’ knowledge, progress and performance! Our experts will work with you to decide what are the most pertinent topics and subjects for your agents.
Online flash tutorials that include an overview of the subject, explanations, processes, views and an interactive exercise using a business scenario specific to your company. Web-based training also includes tips and best practices that are incorporated when relevant.
A customized web portal, accessible via your account only. This portal serves as a one-stop shop that hosts all customized and generic content created by LivePerson. It can be used to display any information that you want your Agents, team leaders and managers to know and access.
