Barry Lamm, Director for the Center of Excellence in the Customer Success Organization, discusses the role Training and Education can play in helping you to optimize your LivePerson deployment.
Locate and take online tutorials that provide you with self-paced learning options for your entire team. Simply log into the Customer Center, and you can use the material at any time and as many times as you want. Address agent turnover efficiently and quickly and deliver training regardless of the location of your agents.
In addition to the Customer Center, where you can get answers to your questions using our Knowledgebase, open and manage your support cases with LivePerson Technical Support, you have access to exciting features such as:
Magnet School Courses (Customer Workshops): Learn from the experts--the LivePerson Professional Services team--while connecting and sharing experiences with your peers. Magnet School Courses offer the opportunity to:
Connect, work with, and learn from other participants from various companies
Gain a broader, deeper understanding of digital engagement and to optimize your online chat environment for peak performance
Identify and learn to use the tools that enable you to build and grow your online chat program, including meeting and exceeding your KPIs and benchmark goals
Meet and learn from LivePerson subject-matter experts
Reduce time spent troubleshooting program and technical issues
Onsite Training: Live sessions in your company offices designed to train agents, agent supervisors, and managers in a classroom setting. Courses offered include:
SURA eSkills Agent Chat Training
SURA eSkills Agent Refresher Chat Training
Agent Product Trainings
For more information on Onsite Training, contact your account manager or contact us.
Getting the most out of your LivePerson investment is important, and our training experts deliver classroom-like experiences via webinars that give you the tools and knowledge to do so. Log into theCustomer Center to find a list of available webinar courses.
Extra Space Storage
"Visitors who participate in live chat with us are twice as likely to convert as those who do not— and this is a program we’re still refining."
— Emily Emmer, Optimization Marketing Manager, Extra Space Storage