Share
Shannon Whittington
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Degrees
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Internet Technology Certificate
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My Expert Service
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I have eight years of customer service and virtual assistance experience. I possess excellent communication skills, am extremely organized, motivated, and personable. With my skills, experience, and attributes, you can rest assured that you will receive services that are of the highest quality. My number one priority is client satisfaction. I can provide customer service and technical support via live chat, telephone, and E-Mail. I have advanced computer, internet, and typing skills and am also extremely proficient with Microsoft Office products. Rest assured that I will provide you with services that are of the highest quality.
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Experience & Qualifications
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July 2009 - January 2009
The Urban Cowgirl
Customer Concierge / Live Chat Operator
•Provided daily customer service through an online live chat system and E-Mail;
•Created new member accounts and set up new member tool access;
•Placed "welcome" calls to new members;
•Set up Yahoo Search Marketing, Google, and MSN AdCenter accounts for members;
•Created and loaded pay per click ad copy and campaigns for new members on Yahoo Search Marketing, MSN AdCenter, and Google;
•Resolved customer service and billing issues through telephone consultations;
•Provided members with technical support to resolve software and tool issues through phone consultations;
•Performed screen share sessions, with members, to resolve technical issues;
•Provided members with software and tool training in a one on one screen share environment;
•Performed daily customer service duties such as answering incoming calls, schedule and calendar creation, setting appointments and meetings, organizing files, creating invoices and business documents, creating and sending marketing E-Mail, etc.;
•Daily management of CRM software;
April 2002 - October 2009 TDS Trucking Inc. Salesville, Ohio
Dispatcher / Customer Service
•Performed daily customer service duties such as memo and form creation, filing, faxing, invoice and document creation and also created daily, weekly, and monthly schedules, set up appointments, meetings, and conferences;
•Completed new driver paperwork, created new driver qualification files in compliance with the department of transportation regulations, performed employer verification checks, set up and completed driver drug and alcohol testing, created fuel and mileage reports, and completed other paperwork;
•Auditing driver log books for proper completion, hours of service violations, pre-trip violations, missing log violations, etc.
•Negotiated with freight brokers to obtain the best possible rate per mile;
•Answered incoming telephone calls, collected caller data, answered caller questions, and resolved customer service and technical support issues;
•Used Microsoft Office products on a daily basis to assist with customer service tasks;
•Dispatched and routed company drivers;
August 2003 - June 2009
JJ Detweiler Enterprises
Customer Service / Internet Technology Consultant
•Maintained, updated, and implemented new features into an existing land sales website;
•Created online advertising and budget campaigns, created and maintained Pay Per Click campaigns, created META tags for each page of the company website, and performed article and link submissions;
•Answered incoming telephone calls, collected caller contact information, placed follow up phone calls, set up sales appointments and meetings, and also created the daily and weekly schedules for the sales team;
•Responded to customer e-mail, answered customer questions, provided technical support, and sent requested product information via e-mail and regular mail;
•Performed administrative tasks such as filing, faxing, and creating memos, PDF documents, invoices, and other business forms, as well as utilizing Microsoft Office products to assist with daily administrative tasks;
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Available Modes Of Communication
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email/chat
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Contact
Shannon Whittington
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