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Home > Business & Finance > Secretarial Services > Shermane Badr
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Shermane Badr
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This expert is currently unavailable for sessions. We apologize for any inconvenience caused.
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Expert in:
Secretarial Services
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Rating:
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Languages:
English
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I offer a company quality customer service and clerical/secretarial duties utilizing my communication and negotiation skills.
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Degrees
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My Expert Service
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Overall I have over 10 years in customer service (over the phone and in-person) and in secretarial/clerical experience.
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Experience & Qualifications
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Aug. 2001 – May 2004 Verizon Wireless Irvine, CA
CUSTOMER CARE REPRESENTATIVE
Responsible for providing customer service and quality assurance via telephone to customers using our wireless services and products. Assisting third party businesses that sell our services to clientele. Performing various duties such as: resolving billing issues, helping the customer to understand their bill and the billing terminology, utilizing negotiation skills when having to credit customers for billing concerns, providing technical support regarding technical issues with service, building new activation accounts, aiding customers/consumers in choosing the best products that will enhance their wireless experience with our advanced network and meet the customer need in using wireless services, reporting issues of concern to higher management that can enhance the way we do business with our customers.
Oct. 1999 – Aug. 2001 Wells Fargo Bank Santa Ana, CA
PHONE BANKER I
Responsible for providing customer service and quality assurance to customers banking with our financial institution.
Performing over 150 banking transactions via the telephone, meeting customers banking needs and referring various products
that is promoted by our company, which aid in improving our customers banking experience with our financial institution.
Feb. 1998 – Jan. 1999 General Electric Supply Brea, CA
RECEPTIONIST/SECRETARY
Responsible for management of reception area and greeting clients at the front desk. Performed basic secretarial duties:
typing, collating, filing, answering heavy phones and responding to clientele inquiries about the company and products, duplicating documents, composed correspondence, maintained company mailing lists, worked with various company
spreadsheets, sorting and distributing mail, coordinated contractor bid submittals, followed up on customer-related
concerns, distributed daily reports and extracted information to generate spreadsheets reports.
Winter 1997 TMW Marketing Fullerton, CA
INBOUND/OUTBOUND TELEPHONE OPERATOR
Functioned as telemarketing salesperson for insurance companies. Answered incoming customer calls and placed outbound customer courtesy calls to HMO customers.
Jan. 1997 – Jul. 1997 Wells Fargo Bank El Monte, CA
CASH HANDLER/VAULT TELLER
Processed ATM cash deposits for customers at a regional Wells Fargo Bank cash vault.
Jun. 1994 – Aug. 1996 ATOZ International Trading Inc. Los Angeles, CA
SECRETARY/ RECEPTIONIST
Responsible for maintaining office order. Performed broad clerical duties: typing, collating, filing, calendaring appointments and meetings; answering phone inquiries about company from business associates; duplicating documents; composing letters, maintaining company mailing lists, devising spreadsheets for marketing efforts.
Jun. 1992 – May 1994 L. A Contemporary Dance Theatre Los Angeles, CA
OFFICE CLERK/SECRETARY
Performed general clerical duties for nationally acclaimed (community-oriented) dance company. Assisted customers with fee collection, participated in dance classes and show promotions; aided with company fund-
raisers. Maintained the company filing list(s); involved in grant solicitation; worked with spreadsheets.
Generated business by participation and consultation.
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Available Modes Of Communication
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email/chat
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Contact
Shermane Badr
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